CuddledownReviews of cuddledown.com

First, I will say that the product I ordered (a nightgown, in supima cotton) looked well made and was super-soft -- but absolutely not true to size. I returned it immediately using the return label they provided, asking to exchange it for a smaller size, and then ... radio silence. I called weeks later and was informed that return "processing" could take several weeks. I never received an email confirming receipt, but eventually (almost a month later) saw a credit on my credit card -- minus shipping costs, which are unreasonably high. I waited to see the return item and called in today; was informed that they had not done the exchange I requested. Considering that they charged $20 to ship to me, and $20 for me to ship it back (what other companies do that nowadays??), I would suggest avoiding this company like the plague.

La couette soit disant pure Canadian Goose Down n'est pas conforme au produit acheté et réglé par PAYPALL 384.10 €. SUR LE SITE LA COUETTE EST ET EPAISSE et le produit reçu est tout plat et sûrement pas en duvet

Absolutely terrible experience trying to return a gift to this company. They wouldn't allow me to return it without involving the original sender. I don't want my mother bothered by my trying to exchange a gift she sent me. They refused to even just send me a gift card in exchange without contacting my mother and refunding her account and then charging her again for a gift card. Also, they charge super high rates for shipping and return shipping and then shipping again. So, exchanging one light weight item and getting a new item would cost over $40 just in shipping.

I was just about to purchase a 1,000 plus $ comforter until I callef their customer service in the Phillipines .Not happy with that , plus she was not helpful, borderline rude , not very bright..,I will not purchase from Cuddledown for these reasons

I’m giving this company two stars instead of one because I am very satisfied with the quality and style of the products but you’d better hope that everything goes off without a hitch because their customer service is nonexistent.

First of all, I really loved their down (only) pillows. Since November 2024, I have spent approximately $2,000.00 on those pillows. I have an order that got caught up in Fedex and I needed to change the delivery date. Fedex (after 40 minutes of nonsense) said only had Cuddledown could call and change that delivery date (even though I have a Fedex account). After another 45 minutes of waiting, Cuddledown who, at first said they could not do anything without the original order number, to which I asked if they didn't have computer records of orders dating back 30 days, after more runaround, they finally informed me that once they give the package to Fedex, they could no longer do anything and I would have to contact Fedex ... around and around it goes. I will NEVER order anything from Cuddledown again. Buyer Beware!!

These people have the worst customer service I have experienced! I will never buy from them again. I purchased a mattress pad to use on a bed for out-of-town guests coming for the holidays. The shipment took way longer than was quoted. I do understand it's a holiday season and accepted this. However, unfortunately, when the item arrived it did not fit the bed as it is an unusual size and I ended up needing a CA King. Not their fault. I just wanted to quickly find a solution and order a larger size while simultaneously return the one I had. The lady I spoke to was completely dumb. I paid $164+ for the item and she said I had to pay $11.95 for the return bringing my refund to $130 something. Ha! I kept telling her she was miscalculating and I needed to receive $152 something back. She also told me the King size was now $139. Ha! another joke now. It was $239. She insisted on the $130 refund so I finally had to hang up. I ended up going to The Company Store who I have used for YEARS! The customer service was EXCELLENT! I ended up buying another mattress pad for 1/2 the price and received outstanding service PLUS I received a 25% discount and FREE SHIPPING..

Truly awful and incompetent customer service + overcharge on S&H. Overall, I've had several bad experiences with them over the years. Some of their material are nice, but good luck if you encounter any problems and try to sort it out. In my experience their customer service responders have been either clueless and ignorant of the product, and/or unnecessarily rude and obnoxious to deal with. Find another vendor if you can.