CuddledownReviews of cuddledown.com

Substandard quality and terrible customer service. I have returned 2 out of 3 items the next day after receipt because they were of terrible quality, impossible to use. Return policy is 30 days. I received no refund or acknowledgment of the return for 1 month. In the meantime, I have emailed the cuddledown inquiring about the status of my return. Nobody responded or even acknowledged the email. After waiting for over one month, I filed a complaint with Better Business Bureau. I received a phone call 2 days later demanding that I produce a tracking number of the return shipping. As I was driving at that moment, I asked them to call me in 2 hours so that I can give them the tracking #. Of course, nobody called.

Ordered a sheet and pillow case set in Sept. and somehow a duplicate order was processed. I notified them well in advance of the ship date, but they said they couldn't cancel one of the orders since they had already been processed (but not shipped). I returned the duplicate, and it has been over two months and still no credit. They say they have not received the return yet. I doubt I will ever see the credit. These people are terrible. Do not order from them.

I placed an order over a week ago, it was supposed to be a birthday gift for someone. I was hesitant given the price, but I have waited over a week with no update. I decided to call customer service. She then proceeds to tell me they need to verify my shipping and billing address, which I already provided when I placed the order and also wanted the 1-800 number on the back of my credit card. She claims this is 'just part of their process' and that there were no issues in charging the credit card. I never received an email from the company, if I hadn't called I'd still be waiting. Will likely return the pillow just based on this experience. I basically wasted my time reiterating the same information they already have. they claim once I'm a reoccurring customer they don't need to do the same process. I've never heard of an online order process like this and honestly don't recommend. the woman on the phone was rude as well.

Wrong item was sent. Still waiting for the refund for the items I did not receive.

Within two hours of placing an order for items that were "in stock" I received a confirmation stating that the majority of the order was on backorder. The shipping costs were outrageous and they were FedEx Post (USPS). Surcharges assessed for fuel they said were from the shipping company. Fuel surcharges when the cost of gas in down? SHYSTERS !) I called and told them to cancel and they told me I should choose another color for the sheets and some of the items were ready to ship. I said to cancel the order. These people are the WORST. I know they are not going to cancel the order.

I placed an order on 17 October. Fedex allegedly received it then. As of 20 October it was in Boylston, MA-- and remains there. When I contacted Cuddledown I was told I would get it by 28 October. That's today. CD Customers service is dreadful. I won't place an order with them again.

I purchased a very expensive 800in3/oz soft pillow about 6 months ago. I have been away with my work so only really started to use it when I came home about three months ago. At first it was very comfortable, but over the past month or so it has gradually lost all its fluffiness and has absolutely no support. I could literally fold it in four it is that limp. Considering the retail price was £200+ I find this really poor. It is now not worth laying on, I might as well be sleeping directly on the mattress. I am now looking for a new pillow, but I will certainly not be going back to Cuddledown. I now know why their pillows never feature in the independent reviews for best soft pillow! Take my advice if you do not want to waste a significant amount of money, DO NOT PURCHASE from this company, take the advice of the independent reviewers and look elsewhere.

Cuddledown states the product is made in the USA. That is not true! The sheet I received is a product of Pakistan (the fabric) and sewn in China. I never would have purchased this had I known this. It's called "bait and switch". In addition, the sheet is supposed to be 100% cotton. It is not, looks and feels like a poly/cotton blend. This is being returned. wn