Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones Reviews | Read Customer Reviews of cuddleclones.com

Cuddle Clones reviews

1,486 approved reviews, newest moderated first

James M.
Jan 9, 2025
Excellent customer service
Excellent customer service, fair, fast, understanding. Thanks for your help.
Response from Cuddle ClonesJan 10, 2025
Hi James, We appreciate you taking the time to share this awesome feedback with us!
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Keith D.
Jan 9, 2025
BUYER BEWARE!
BUYER BEWARE!! It's the same story as many people on here are saying. They will offer for you to pay more money for shipping that is 'Expedited - Guaranteed by Christmas' ($30 extra), but then send no communication about the order status just to have the order arrive well after Christmas. When emailing with support, they claim that I needed to pay for both rush processing and rush shipping to ger the guarantee, although that was never stated and I ordered weeks prior to when I needed them. Fraud!
Response from Cuddle ClonesJan 9, 2025
Hi Keith, Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We completely understand how disappointing it must have been to not receive your order in time for Christmas, despite paying for expedited shipping. We appreciate your feedback and want to assure you that we are committed to resolving this. We will continue to assist you directly via email and provide more solutions to address your concerns. Your satisfaction is important to us, and we will do everything we can to make things right.
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Walter K.
Jan 8, 2025
My Grand daughter loved her PJs
My Grand daughter loved her PJs with here two pets on them
Response from Cuddle ClonesJan 9, 2025
Hi Walter, Thank you for taking the time to share this feedback with us. Happy to learn your granddaughter loves her gift
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dan
Jan 7, 2025
I thought the product was very nice but…
I thought the product was very nice but the dog sizing chart was way off and the PJs don't fit. My attempts to contact Customer Service have resulted in form letters saying they are too busy... well, two weeks is too long - time for a subpar review. Sad, because solid communication would have resulted in a much better review.
Response from Cuddle ClonesJan 9, 2025
Hi Dan, Thank you for sharing your feedback, and we're genuinely sorry to hear that the sizing of the PJs didn't meet your expectations. We completely understand your frustration with the delay in communication, and we apologize for the inconvenience caused. We want to assure you that we are committed to resolving your concerns. We have been attempting to collect the necessary information to better assist you, and we will ensure that your issue is addressed as promptly as possible. We deeply value your input and hope to provide a better experience in the future.
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Kris G.
Jan 7, 2025
A clear time frame
My suggestion is a clear time frame explained. I ordered on Nov 24 th believing the pj's would come in time for Xmas. Either explain that there can't be a guarantee on Xmas arrival so the customer can weigh the risk or find a more dependable carrier. Thank you, Jan Geller
Response from Cuddle ClonesJan 8, 2025
Dear Jan, Thank you for sharing your suggestion. We truly appreciate your input and understand how important it is for our customers to have clear expectations, especially when it comes to time-sensitive orders like those for Christmas. Your feedback about offering a clearer time frame or finding a more dependable carrier is invaluable, and we will certainly take it into consideration as we work to improve our services. We appreciate your patience and are committed to ensuring a better experience in the future.
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melanie L.
Jan 7, 2025
Exactement le même chat!
Exactement le même chat!! Nous sommes impressionnés des détails et du réalisme du poil. Il y a eu des frais de douane qui n’était pas prévu coté monétaire et la fin de semaine (je n’avais pas de réseau pour payer donc ça m’a créé un stress qu’il retourne et de repayer 75$ de livraison…mais j’ai payé à temps ). Exactement 8 semaines et j’ai toujours eu une réponse lors de mes clavardages. Je n’avais pas d’autres photos puisqu’il était décédé. Merci à toutes l’équipe, de ma fille de 19 ans qui a perdu son chat de 17 ans et d’une maman qui voulait faire le plus beau cadeau à sa fille en deuil. Québec
Response from Cuddle ClonesJan 7, 2025
Thank you so much for your kind feedback. We are truly honored to have been able to create something so meaningful for you and your daughter. We understand how much your cat meant to your family, and it brings us great joy to know that the final product captured the essence of your beloved pet. We also sincerely apologize for the unexpected customs fees and the stress it caused. We’re glad to hear that the issue was resolved in time, and we truly appreciate your patience throughout the process. Your understanding and kind words mean a lot to our team. Thank you again for trusting us to create this special memory. If you need anything else or have any further requests, please don’t hesitate to reach out.
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JLambek
Jan 6, 2025
Better than Perfect
I encountered a delay due to extreme busy-ness of holiday time and CC did what they could to soften the blow, or impact the delay had. Order was split and half delivered and other half a couple weeks later, (still in transit at the time of this review's writing), yet the responsiveness of their customer care reps are what is keeping this review so very positive. That and the p.j.s I had custom made with my dogs' images on them for my daughters are so cool looking and according to them, sizing is perfect and the material feels very quality like.
Response from Cuddle ClonesJan 7, 2025
Thank you so much for sharing your feedback with us! We truly appreciate your understanding during the busy holiday season, and we are thrilled to hear that our customer care team was able to assist and help mitigate the impact of the delays. Your patience means a lot to us. We're also so glad to hear that the custom-made pajamas with your dogs' images are a hit with your daughters! It's wonderful to know that the sizing is perfect and the material feels high-quality. We’re always excited to hear when our products bring joy and comfort. Thank you for your kind words and for trusting us with such a special order. If there’s anything else we can do for you, please don’t hesitate to reach out.
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jonathan H.
Jan 6, 2025
Cuddle this
I ordered the pjs December 3 and paid $20 extra for express service. You'd think for that extra fee you'd get UPS or Fedex delivery, but you'd be wrong. Item comes via USPS on slow boat from China. Product didn't arrive until after Christmas. Repeated attempts via chat, message boards, and emails yielded no response from the company, revealing a complete lack of regard for customer service once the product is sold. I would note that the chat feature was inop during what should have been normal business hours according to their own website, and THEY PROVIDE NO PHONE NUMBER TO RESOLVE DISPUTES. Inexcusable. The product quality is also pathetic. A cheap fabric with a poor impression of your pet on it. Not worth the $100 they charge
Response from Cuddle ClonesJan 6, 2025
Thank you for sharing your feedback, and we sincerely apologize for the frustrations you’ve encountered with both the shipping and customer service experience. We understand how disappointing it must be when an order doesn’t arrive as expected, especially after paying for expedited shipping. We regret that the shipping method did not meet your expectations, and we’re sorry that you experienced delays and a lack of communication from our team. We also apologize for the issues with our customer service channels. We understand the importance of having support readily available, and we’re sorry for any inconvenience caused by the chat feature being unavailable and the absence of a phone number. We’re actively working on improving these aspects of our service to ensure a better experience for our customers. We will be following up with more updates soon regarding your concerns. We appreciate your patience and will do our best to resolve this matter.
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