Gie K.
Amazing customer service
The customer service at cuddle clones is the best I’ve ever experienced. They take the satisfaction guarantee very seriously. The first cuddle clone I received was not exactly to my liking and I was given the option of doing the alteration process or returning it and ordering another one. I worked with one customer service representative, Marvin through the whole process. He was so understanding, gave me great advice, and was in constant communication by email. Even though I wasn’t satisfied with the first product, i was so thrilled with the customer service, that I ordered another one as soon as my refund was processed. With the second cuddle clone, I labeled each uploaded picture with the characteristic and/or size of the feature that was represented by that picture so I’m hoping that the next one will be perfect. I’ve been raving about the company’s customer service to my friends and I can’t wait to get my new cuddle clone.
Response from Cuddle ClonesAug 13, 2024
Hi Gie, Thank you so much for your thoughtful feedback! We’re delighted to hear that Marvin and our team could provide you with such a positive experience, even when things didn’t go as planned initially. Your satisfaction is incredibly important to us, and we’re glad we could support you through the process. We’re looking forward to seeing the results of your updated Cuddle Clone and are thrilled that you’ve already placed another order.



