Cuddle ClonesReviews of cuddleclones.com

Care to alter my Bambi so he is perfect! Sent great instructions.

They made my order look great on the 2nd try.

So far, they have been willing to work with me through the development. I am very excited to receive my item.

Absolutely terrible customer service and zero accountability for the quality of products. It may be all well and merry if everything turned out right but if you have any issues - don't count on them to take accountability. I've been on back and forth email with them for an entire month - they take weeks to reply to you and they've still not given me the basic instructions on how to send him back for repair! I ordered a cuddle clone of my cat who has recently passed - after sending numerous pictures and waiting more than 6 weeks - it arrived - it didn't really look like him - there were some resemblances but it absolutely does not look like him - and after less than a month I noticed that the paint was fading in some areas including on his ears and his body. I've reached out to them and the tone of their customer service is extremely condescending - they asked me to send photos of him and they said that from the 'photos' it looks like he may have been wet. How could you assume from photos and accuse me of this with zero basis? Your product is defective - the paint fades after only a few weeks?? How is your product supposed to last? I've been in contact with them back and forth for over a month and they finally acknowledged after waiting a few weeks for a response - they finally said that they will repaint him but can't guarantee that "the paint or color of the clone will not change over time especially if the clone will be heavily "petting"". They have given no instructions on how to return him - even when I've asked again and again. At this stage I think they are just waiting for me to give up and forget about it because it's too much hassle. It's already a lot to deal with the grief of losing a loved one - they've just added immensely to my grief. Save yourself the headache and order from an independent artist instead where they will give you progress updates as they go and to ensure that you are satisfied.

I recently received my cuddle clone of my dog that passed away a few years ago and I love it soo much. The process was really easy to do and cuddle clone did a fantastic job. What I like the most was that they understood how important it was with all the details to make it look as realistic as possible. They sent me emails asking for as much picture and information as I could to ensure the best results. They did an amazing job would definitely recommend you won't be disappointed.

Manuela helped me out so much.

I ordered 2 guinea pig plushes, and one of them had a wrong color - I sent it back for alteration around June, and the company was tremendous to work with. I worked with Arah specifically, and I had so many concerns and kept asking for changes and the company was very understanding and willing to make me happy and make sure my plush was perfect!

This is a horrible product!!! DO NOT WASTE YOUR MONNEY OR TIME! I sent in 15 pictures and waited over a month before getting an email saying they were getting the design time working on my pet. After another 2-3 week I got news it was on its way. When I got it I was became physically sick when I opened it. The ears were to small, the nose was crooked, the mouth looked like a 2 year old painted it on, the front legs were to thin for the size of the stuffed animal, and one of the paw pads was sewn on backwards, and a few other issues.I literally burst into tears because I felt like they had just made a mockery of my best friend that I had just lost. I’m disabled and don’t have a ton of money. I saved to be able to buy this so I could have something to really hold onto as a reminder of my baby boy. My illness is making me forget faster than normal and I’m constantly in pain. I was hoping a Cuddle Clone would help me to keep my spirits up by remembering my loving amazing loyal baby boy, but they just made a mockery of him instead. When I contacted them they did reply but their answer to the problem was I could get a refund or I could tell them how to fix the issues. When I say how to fix the issues I mean like more the ears 1/2 inch to the right while making them ,5 inches bigger, lengthen the legs by … inch and make them … round etc..I replied back to the customer service agent I was not a designer and didn’t know how to do this and got the same copy of the email that was sent to me prior about fixing if or getting the refund. No real customers service. I am getting a refund but I still have to pay to mail it back. I don’t know how much that will cost me. What a waste of time and money. Such a shame that people and companies will screw people over like this over matters that really have depend emotional bonds. I wonder If th founder even cares that company does this to customers now or if it all about the money now?