CtbidsReviews of ctbids.com

What a coincidence, because my staff and I find you very rude :) Do not do business with JILLIAN DELANEY at citi bids. I’ve had 3 very bad customer experiences with them. They don’t care about anyone. Rude, not helpful and not professional at all!

Stole almost $300 from me. Won a particular lot, was charged immediately, and the company ghosted me, without my items, without my money, without any response, without any refund or reason…Completely unreal, I’ve never had a company just outright steal and then just not respond or correct anything! Insane, don’t buy from any Arizona location. Corporate was unhelpful and unable to get the pcs of shyt to respond or take care of anything. Just garbage people, hope they rot in H*ll!

I won the high for some ornaments. I bid $32 for the ornaments. Then I paid $12 for an additional ornament I did not bid on!! I also paid an extra 18% fee for their charge to seller. (Ive never before had to pay extra at other bidding sites for their fee for seller. It’s always been taken from the initial sale.). So now I’m up to $51.00 I did want shipping and inquired why that wasn’t a charge. Was told that was done by an outside vendor and I will be charged that separately. Which they did to the tune of $57 in shipping fees. $42 for shipping and $15 for handling fees. So $57 for items that total weigh less than 4 pounds. Their excuse was postage fees have gone up recently. What a scam!!! In total I end up paying over $90 for $32 winning bid of four ornaments. This place is out of Elk City, Oklahoma. They are horrible people and I wish I could sue their ass for theft.

I purchased items from Ctbids Madison on Oct 9. I sent several emails regarding the shipping and did not hear back from them until Nov 5. The Shipping was two times the cost of the auction and when I asked to just donate the items I was told that by doing this my bidding privileges even though I paid for the items. There was no breakdown on shipping vs handling nor do I know what carrier was being used for shipping but prior experience tells me it is not done with the most economical carrier. I am glad my privileges are suspended as the costs do not justify the purchases.

I have waited almost a month to receive my items. I live in Illinois and the site was in Indiana. I wrote to the main office, surprise, surprise I finally get an invoice for shipping. Still hasn't shipped. By the time I receive it, it will be over a month. I called the franchisee, she always said she will call back, never does. Terrible customer service.

I have made many numerous purchases from several ct bids franchises over the years and have been completely happy. My last purchase has been disastrous. Purchased over 500.00 in items after. Paid same day for item as sent a bill. Then was notified I had a “shipping and handling fee” which I authorized. They noted in contract that if you don’t pay, you will suffer with delayed billing. I called to pay, no response to message, call National number. I was concerned. I received no response for a couple of days but received a bill receipt for paid shipping and handling. . Now I receive a call from ups for another shipping fee. I am appalled, mad and disappointed. It cost me 125.00 for shipping handling. I am not saying all of ct bids franchises are bad, but if you have a problem they ignore you, they scam you on shipping and handling . Both national and franchise are nothing but answering service. No assistance. I will never purchase from the northern Arizona franchise again, and if you’re smart, you will not either. It will cost you way more than bids. It costs peace of mind and time and frustration. Very unprofessional business model and lack of customer support!!!

Item was blatantly mis-represented. I believe if they had stated what it actually was it would not have received any bids, let alone get up to $150. I don't think they mis-represented it on purpose but they were completely unwilling to help out with this. I now have a $150 ice auger (instead of post hole) in South Carolina. Couldn't give it away if I tried.

I have spent thousands of dollars with many CT Bids locations and the Bevery Hills location and the owner, Jessica Isham, is far the worst. She will cancel your winning bid at a whim if it's not convenient for her even though she chose the time. For 2 weeks she kept me hanging for a date and time for my pick-up to only tell me the morning of and I have plenty of "receipts" showing my 10+ emails and texts. Now, she has banned me from further purchases even though she created the issue. Her loss. Do not do business with this location and be prepared for your winning bid to be cancelled.