CS-Cart Multi-Vendor Marketplace PlatformReviews of cs-cart.com

cs-cart is a solid platform with lots of features, but any software is only as good as the support it offers. I purchased one months support, they changed their response time from 12 hours to 24 hours and rarely could make that. I raised a number of questions before the expiry of one month and they refused to address a number of questions or respond to why they weren't answering questions raised during the support period. Almost every modification I requested they said was to complicated to be included in the paid support. They have refused to fix important bugs, such as changes being made to product descriptions changing historical orders.

The software itself looks great and seems to perform well. However, we nearly purchased the so-called "lifetime" license before realising that it’s not truly a lifetime license. While you get access to the software, updates are only included for one year. After that, you’re required to purchase a separate updates package annually to keep the software current. Without these updates, the software will eventually become outdated, making the "lifetime" claim quite misleading.

Has a prices page without prices, just a webmail form you know is going to result in a hard sales call! Can't stand this type of website/company. If you can't be transparent about your pricing to your potential customers, you just know they are charging more than they can justify hence the requirement for hard sales tactics!

Very functional Multi vendor marketplace but also very archaic - not at all intuitive. I needed help from an experienced developer at all times so it cost me a lot more to set up my website. My problem now is that the vendors will find this even more difficult to work with. I am actually quite embarrassed to present them with the vendor panel that they have to work with to list their products etc because it looks 20 years old! I know I will find it harder to attract and keep vendors because of this which is a serious problem because without them there is no marketplace. If CS-Cart focus their attention on creating an intuitive admin experience then this platform will be very workable. But if they don't do this quickly then I will probably regret my decision to buy their platform.