CS-Cart Multi-Vendor Marketplace PlatformReviews of cs-cart.com

What CS-Cart means by a “lifetime license” is a whole other story. We purchased a so-called “lifetime multivendor license” for over $6,000 to build our business on it. Then we realized that many important and useful features simply weren’t included and had to be purchased separately through third-party plugins at monthly rates. Support and updates end after one year (for a “lifetime” license!!!). You have to buy another add-on as an upgrade to receive security updates and new features. We’ve learned our lesson… and do not recommend this company.

what ever you do, do not pay for and try this app. Legacy code and the will not refund your money. Its how they stay afloat on one off customers who run as fast as they sign up!

We tried to build our business on cs cart multivendor. The license at that time cost us USD 7,000 - a “lifetime” license. As it turned out after a year, however, this only meant the license and use, not the upgrades or let alone support. Of course, you can call it that and talk it up, because the software has at least 2 major updates a year, which is why our license was effectively worth nothing after 2 years. Many functions have to be purchased separately for expensive money. Either with one-off prices or with subscription contracts. There are no important functions such as basic prices or discounts for multivendors. Some functions even simply disable other important functions, such as in our case the direct and individual payment method depending on the merchant. As a result, suddenly no more vouchers can be used. Blogs and URLS overlap on the storefront (marketplace) URLs, which is why they never really come up in google. The support starts arguing with you after several objections. All in all, it was an (expensive) experience. Unfortunately, we do not recommend it to others.

I am a website developer and owner of several platforms. A social network, an online magazine, and a digital distribution service. This platform does not meet the standards that one would expect in the current state of technological development of the internet. I made the decision to proceed with the development of my premium domain name. We have separated our trademarked brand into a Marketplace, distinct from our social network. The Marketplace also includes an online music store. Unfortunately, after signing up for the monthly service, I discovered that there were several issues. The functionality was severely lacking - there was no API or apps available. Additionally, there was no compatibility with services like Spotify or ecwid, which is a major inconvenience for our coffee shop and its products. To add products and maintain them, we would need to do it manually. There are ongoing issues with basic XML feeds and RSS feeds, causing them to consistently produce errors. Then, despite seeking assistance with technical support, they persist in imposing exorbitant fees for their services. Take a look at their website and examine the fees they require for support. It's disappointing that they expect payment for something that should be included when you're already paying for their service. Especially since our marketplace hasn't been launched yet and our $50,000,000 domain name, registered with the SEC, hasn't been connected. I dedicated four months to meticulously crafting policies, terms and conditions, and transforming the generic language of the platform into a more user-friendly and standard format for a Marketplace service. We are discussing a significant amount of money spent on labor. Given that this was an online account, it is important to note the distinction between paid premium services like Amazon and eBay, and regular business accounts. If you choose to downgrade or suspend the account, there will be a noticeable difference. Amazon does not delete your information or close your account after 30 days. It is expected and considered reasonable that, given the importance of this account and the valuable information it holds for our company and Marketplace, we should have saved this vital information in order to upgrade to the on-premise plans. This indicates a violation of valuable information and trade secrets.

Here is a short but not a complete list of issues our team had with CS Cart within the first months of work: • The server installation manuals are not just not suitable for non-IT – those are outdated. If you want the CS Cart team to fix your issues and help you to install the program onto your server – you either pay or scream at your sales manager • A huge amount of crucial information is not available neither in the manuals nor in the videos • It took us 3 weeks (!) to get CS Cart to install us the program on our server – mainly because the employees simply do not check if everything works when they are finished • Our team spends 90% of the time in communication by explaining “what else” is not working • 504 Gateway is our companion whenever we work with back-end, at any time and for no reason • The packs CS Cart offers are not coherent – if they sell you a “lifetime” upgrade of the platform with a unique theme – you get the upgrades for the scheme only for 6 months. Later you either pay or enjoy bugs when your platform gets updates and your themes does not. Moreover, the platform is developed in such a way that any external themes will need a lot of adjustment after any upgrade if you want them to work correctly • The App which is offered in premium packs is only for the basic infrastructure, any add-ons (which you will need) – you will need to pay additionally • They delete and move your login data at any point of time without a warning, you understand this when you are kicked out of the platform in the middle of your work. The general problem with access rights is that you need to ask for them each time you discover you lack rights in your own program. Generally, we wanted to work with a Russian company (CS Cart is a Russian company) to save some of our programmers the language barrier – but we expected something at least close to the American service from a company selling its product globally. From our perspective, CS Cart is not interested in supporting customers and creating a great customer experience even during the trial period – simply said, you get what you pay for.