Monika M.
Worse experience
Worse experience! Their system doesn’t work!
Response from Crystal Quest Water FiltersSep 1, 2026
Monika, we’re sorry you remain dissatisfied, but the statement that the system “doesn’t work” does not reflect the issue documented in our communications. The concern brought to our team was that the approved 500-gallon storage tank would not fit through the installation access, not that the reverse osmosis system had failed to treat the water. Once the sizing concern was raised, our team worked extensively to offer several possible resolutions. These included exchanging the tank for multiple smaller tanks, returning only the tank and sourcing an alternative locally, or returning the complete system. You ultimately chose to return only the 500-gallon tank while retaining the reverse osmosis system and the remaining tank-kit components. We assisted with the return, inspected the tank, waived the applicable restocking fee, and issued a refund based on the amount actually paid for the individual tank after the affiliate discount, less the return-freight expense. Components that were retained could not be included in the refund for the returned tank. We recognize that discovering the tank would not fit the intended space was frustrating. However, our records show that our team provided multiple options, made exceptions to our standard policies, and worked toward a fair resolution. Subsequent payment disputes have been handled through the appropriate financial channels, and we do not believe it would be productive or appropriate to disclose those details publicly. We stand behind the extensive assistance and accommodations our team provided throughout this matter.