CrystalPlus.comReviews of crystalplus.com

Response from CrystalPlus.comNov 23, 2016

Hello, Thanks for the input. We greatly appreciate your time in leaving us a review. Please allow us to reiterate our order process. As stated on our website, artwork proofs are sent within 24 business hours after order submission. Perhaps there was a misunderstanding of some sort because we are showing that an artwork proof was sent within 15 minutes after the order was placed. When you requested to have changes made to the initial artwork proof, we sent a revised proof within 30 minutes to which you replied with your proof approval shortly after. As far as the payment, we do indicate the payment processing on each product detail page - under the "payment" tab. On most online shopping websites, we find that the payment is usually completed once you check out the order with your credit card information, whereas we initially request to authorize the payment fund and only complete/ capture payment when we send out the proof. As for production time, as stated on our website, once approved, it takes 48 hours to complete the engraving process. Additionally, as shipping transit time is based on your zip code per UPS/FedEx shipping transit time, the selected Standard method takes 4-5 business days to arrive, to which, your order arrived within this time frame. We always send an email with the Estimated Arrival Date once we receive the proof approval. Based on your tracking details with FedEx, your order arrived earlier than the expected date indicated in this said 'In-Production' email. We hope this clarifies the standard process for us at CrystalPlus. Should you need to check on our processing time for your new order, please don't hesitate to contact us. - CrystalPlus Management Team

Response from CrystalPlus.comJun 1, 2016

Hello, Thank you for your input. We greatly appreciate your time. After reviewing your order details, we can confirm that we have used the maximum available engraving area to set up the proof & engraving layout. Due to the curvature of the bowl ordered, if we were to go any larger, it may cause warping to the engraving information. Please also note, during proof processing, we provided the artwork proof which shows the item and engraving layout in actual size - which you reviewed and approved to proceed. We feel that we have done our job according to the item selection and your personalization needs. Should you need to further discuss this matter, we would love to hear from you. Thanks again for ordering with us at CrystalPlus.com - CrystalPlus Management Team

Response from CrystalPlus.comMay 5, 2016

Thank you for your input. We appreciate your time. We apologize in advance if there was any sort of miscommunication, but aside from online order submission, we also take phone or email orders with the payment authorization. Perhaps the service team encouraged you to place the order online for payment security as we have high fraud settings and that of Norton Safe Shopping Guarantee to protect any/all personal information used during checkout. Whatever the confusion may be, we apologize and hope that in your next order with us, that you feel free to give us a call or send us an email to [email protected] should you need further assistance submitting your order, and we'll be more than happy to assist. - Customer Service Management Team

Response from CrystalPlus.comDec 28, 2015

Thank you for the review submission. Perhaps there was a misunderstanding as the product title is to describe the design style and we indicate material of the product right next to the product name on the product detail page as "Wood, Metal" to confirm what materials were used on this product. In the description tab, we further provide bullet points for each part and material component for the plaque. Our sincere apologies for the confusion. -CrystalPlus.com Management Team

Response from CrystalPlus.comNov 23, 2015

Dear Customer, Thanks for the review submission. The shipping method you paid for is for our Standard shipping, which we use the most economic shipping way based on the package size and the weight. And the shipping transit time depends on the shipping carrier and the zip code. Therefore, you were not charged for the 2-Day shipping. We hope that clarifies the shipping amount. - CrystalPlus.com Management Team

Response from CrystalPlus.comNov 10, 2015

Dear Customer, Thank you for the review submission. We always want each and every customer to be happy with their order from start to finish. Please submit a replacement request via email to [email protected] and work with you on the back-end to get this issue rectified. We look forward to hearing from you. -CrystalPlus.com Management Team

Response from CrystalPlus.comAug 11, 2015

We appreciate your review post. Although human error sometimes occurs, we committed ourselves to meet your on hand due date at whatever it would cost to ship the correct items to you. A return label has already been provided. Please check your email inbox. Once again, we apologize for this shipping mix-up and look forward to working with you again soon. CrystalPlus.com Management Team

Response from CrystalPlus.comJul 15, 2015

Thank you for your feedback. We sincerely apologize that you experienced this with one of our customer care representatives. We strive to make every encounter as positive as possible. If there was at all any misunderstanding or miscommunication on our part, please know, this was not intentional in any way. We would like to send our apology and heartfelt appreciation for your understanding and patience. Please accept our coupon of "service15" for a 15% off discount on your next order. If there's anything else we can do to assist you, please don't hesitate to contact us. From Management Team at CrystalPlus.com