CrystalPlus.com is a leading supplier / manufacturer of crystal awards and corporate gifts. We offer free engraving and no setup charges on all of our crystal awards and gift products. We have in house professional graphic designers, engravers and customer service specialists to serve our customers making ordering crystal awards and gifts easier than ever. At Factory direct prices and with huge inventory selection at our California warehouse, you can't find any better prices and faster turnaround for the same premium quality of custom engraved corporate awards, sports trophy and personalized gifts.
CrystalPlus.com (crystalplus.com) has 806 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Website
crystalplus.com
Category
Sales & Marketing
Location
CITY OF INDUSTRY, California
Listed on Five Star Index
2026
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The company replied to 3% of reviews.
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Most recent review: October 2026.
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First, the Globe Tower 101003 Large does not have a globe on top, it is a half globe. So only shows the Americas, the rest of the world is missing. For a Globe award that's misleading.
The Apex Global Award 102293 came with no globe on top as it was shown on the picture. The picture not only was online but on all the emails confirming the order.
The 3rd was perfect and the quality of the products is great, that's why I gave them 2 starts instead of just one.
TW
Twila
I expected more for the price
I was not provided with font choices and the finished product has a scratch on it from the engraving. I expected more for the price.
KY
Kyle
Poor customer service great product
The employees that answer the phone were not helpful. Manager on duty was very rude and would not listen when I tried to speak to her about the later delivery than promised. She just talked over me and was rude as well. The item arrived two days later than I paid for and the company wouldn't reimburse me for the extra shipping cost I paid for but didn't receive.
Response from CrystalPlus.comDec 16, 2016
Hello,
Thank you for your input. We greatly appreciate your time. After looking into your order records, we understand that you are dissatisfied due to the transit time for the arrival of your package. Please note, we shipped the order with the 3 Day Air shipping method via. FedEx as selected during checkout. Perhaps there was a misunderstanding in that FedEx counts weekends as transit time, which are not standard shipping/ service delivery days provided by UPS or FedEx - without additional charge of Saturday delivery; We have no way to control how FedEx conducts their shipping transit. Additionally, we also indicated that the shipping transit time does not include weekends or holidays on the shipping method selection during checkout. Thus, we hope you recognize that we have offered the proper services and shipped with the requested 3 Day Air method and the order did arrive on time.
We thank you once again for your business and time. Have a wonderful day.
- CrystalPlus Management Team
CU
Customer
Overpriced mug
I thought I was ordering a glass tea cup. Turns out I ordered a glass mug akin to one that a person might drink beer from. My family ridiculed this purchase and the amount of money I spent on this product.
Response from CrystalPlus.comJan 5, 2016
Sorry for the misunderstanding of the item you checked out on our Ebay listing. We did clearly indicate the product name as "Personalized 20oz GLASS COFFEE TEA MUG CUP" and there is also a clear product image for the reference . Additionally, we sent you the proof to show you the item in actual size and exactly how we've place your personalization on the product. This Glass Mug is listed as $29.00 with Free Standard shipping on Ebay. In order to get it delivered by your due date, you decided to pay for the Next day Air shipping upgrade. We feel we have done what we can do to fulfill your order based on your item and shipping method selection. Please do not hesitate to let us know how we could have done better to make your purchase experience better.
Thanks again for ordering with us.
- CrystalPlus.com Management Team
CC
Customer C.
Product was very nice but shipped boxes were completely mangled
Anh was great to work with but when our items arrived the boxes they came in were torn and wrecked. They were definitely not acceptable to give awards in.
Response from CrystalPlus.comSep 24, 2015
Thank you for the feedback. The damage happened during the shipping transit due to the improper handling by the shipping carrier that is out of our control. We have taken the full responsibility to ship the New gift boxes on the same day at our cost all the way to Canada, your destination. We have also provided you the tracking number. Please understand we strive to providing the best quality of products and services and have done our best to prevent the damage. Due to the fragile nature of glass crystal products and the heavy weight, the damage of the product or its gift box does happen during shipping.
- CrystalPlus Management Team
1T
1st time customer, Last time C.
Bad start ..... ok finish
I selected a beautiful and unique vase for a very special event. I was to present this vase during a speech in front of 400 people. I was very proud to have found this item and shared the "sample" picture with many people. I made my order and later that day the payment was taken out of my account. The next day I received a call from their customer service person who said my vase wasn't in stock and wouldn't be for a few weeks. My event was in 2 and it wouldn't be there in time. After many back and forth emails, the best the company would do is help me select another product and deduct 10% from my new order. I'm nowhere near as happy with the vase I have and I am still waiting for the refunded difference to show up in my account.
CrystalPlus, please post availability next to products so we know what we're getting ourselves into as customers. And certainly don't bill our accounts if you don't have the product. Poor way to treat people.
Response from CrystalPlus.comAug 24, 2015
Thank you for the review. First and foremost, we would like apologize for the inconvenience on the stock issue. Our system updates our stock availability every 24 hours. Usually, if the item is out of stock, it shows on the product page and will not allow you to add the item to the shopping cart. Unfortunately, due to the multiple ordering realms, there will be rare cases of these discrepancy with the actual stock on our shelves. We always try to implement certain system(s) to avoid this oversold situations, but at times, we the system cannot update fast enough.
As for the refund to which we've previously discussed, it has been processed and should reflect into your account in 2-3 business days. Again, we sincerely apologize for the stock issue and any inconvenience this may have caused. We look forward to hearing from you again.
- CrystalPlus.com Management Team
CU
Customer
The font is too small.
The preview doesn't help to understand how the final product will look like. Because the apple I bought was a small size, I choose a small font. But it came up too small and hardly visible (too transparent). Probably, the company should advise customers how to improve their experience with CrystalPlus.
Response from CrystalPlus.comAug 20, 2015
Thank you for the review. We're sorry to hear you are not completely satisfied with your order. Kindly note, the engraving area is limited due to the size as well as the curved surface of the apple piece. However, during checkout, you selected the font size for medium to the top text and small for the bottom text. Based on your font selection, we feel we have used our best design judgment to layout your personalization in highlighting the Recipient's name and make the other texts smaller. That being said, we still provided you the artwork proof (in actual size) to show you how your personalization will look, to which if the font size was an issue, as you're able to make changes, you are more than welcome to submit a revision request to make the font larger. In return, you approved of your artwork proof as is and thus, we proceeded with production engraving.
We hope you recognize that we have offered our services to the best of our capabilities. We thank you once again for your business and time. We look forward to hearing from you again. Have a wonderful day.
CU
Customer
Online CC System Very Flawed
When trying to use a corporate card, I kept getting an error. This simply said that the transaction FAILED and to check the card number, expiration date, and security code. I tried a few more times retyping those three values just in case I had switched a number or something (as I had been using this card successfully for weeks, including a venue event deposit earlier that day), yet I kept getting the same error. I contacted the card holder and they let me know the billing address had changed, so I tried changing just the zip (that's all they gave me at first), but same error. Finally, I got the entire correct billing address but then the card was just being declined. Mastercard called just a couple minutes later saying that they froze our account because SIX duplicate charges (for ~$2,000 each) all went through. I called Crystal Plus who just said Paypal handles their financial transactions and they couldn't help me but it should go away. So I called Paypal and they confirmed that all six went through successfully on their end! Five business days later, I believe the charges finally went away BUT I was very upset because #1 - the error specifically said the transaction was NOT successful, meaning they should not have been considered even pending in my opinion as that put a $10,000+ hold on the CC account for 5 days, and #2 the error message specifically said to check the card number, exp date, and sic code and not the address - which was the problem. Very dissatisfied with the entire process in general and with the rude customer service on Crystal Plus' end.
Response from CrystalPlus.comJul 1, 2015
We are Very sorry to hear that you have experienced the credit card issue on our website. Due to increasing credit card fraud cases for online shopping, we’ve set up high security criteria to verify with the billing address on our PayPal merchant processing account. That means we will deny the transactions when the billing address does not match with credit card issuing bank record. What we can confirm from our end is we will not get the payment through to our bank account when the PayPal declines the transactions and the order will not be checked out successfully, even if the credit card issuing bank has approved the transaction and hold off your credit limit. We really do not have any control on how the PayPal merchant service or your credit card issuing bank process those declined transactions due to the address mismatch.
However, we sincerely appreciate your comments and suggestions and we will work with PayPal Technical Support to get the right error message shown on our website. Please understand all the credit card processing related messages are posted directly from PayPal Merchant Service processing program to our website. It may have certain setting error in the configuration. We hope after all you are satisfied with our product and personalization quality and we sincerely apologize for the inconvenience that has caused you.
From Management Team at CrystalPlus.com
