Crypto Loko CasinoReviews of cryptoloko.com

Response from Crypto Loko CasinoAug 31, 2023

UPDATE: Greetings Shelly, thanks for getting back to us with your details so we could locate your account. Unfortunately you have many accounts and have cashed many free chips. The terms and conditions of the casino only allow one active account per player or household and the free welcome chips you played need a valid cash deposit between them to be eligible for withdrawal, you played several in your accounts and have never made a cash deposit. I'm afraid there is little we can do to assist. We hope this clarifies things for you. All our best, -Your Loko Greetings Shelly, we would love to have a look at your account and see if we can assist. Please respond to our request for more info so we can locate you in the system. Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 28, 2023

UPDATE4: Great news, the submitted documentation has been approved and has been updated in your account. It is possible that further documentation may be requested on withdrawal but the account is currently validated. Let us know if further assistance is required. Best wishes, -Your Loko UPDATE3: We looked a bit further into things and it appears the documents you are trying to verify do not match the name on the casino account. If you could please submit the documents manually to [email protected] for review we can have a look at them and see if it is possible to validate. UPDATE2: Hey Block, please visit customer service on live chat, they should be able to assist you with manual documents submission. That said the submitted documents will still need to be scanned and validated within the system, if the document in question is damaged, out of date, or a form of identification not legally recognized at the state/federal level we will encounter the same issue with the manual process. Best wishes, -Your Loko UPDATE: Thanks for getting back to us with the necessary information to locate your account. For fraud prevention purposes we use a world class 3rd party validation system to review player documentation, it examines the details of the documents and cross-references international databases to assure the presented documents are valid and legitimate. It is necessary to submit valid documentation to verify the account (especially in cases where the player has no previous relationship with us and no deposit history such as yours). Please use our automated system, once you have submitted the necessary valid documents and completed this process you will have the option to withdraw. Best, -Your Loko Greetings Block, please respond to our request for more info so we can locate your account in the system. If we can help we will! Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 25, 2023

Greetings Bryan, we had a look and can see the transaction was completed recently. Whenever possible we would highly suggest using our Coindraw proprietary automated payout method as it generally results in much faster payouts. This particular transaction was requested as standard Bitcoin which needs to be approved and disbursed manually and can take significantly longer. All that aside, sorry for the wait! Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 21, 2023

UPDATE: Greetings Andre, thanks for getting back to us. Player bonuses are dictated by the system automatically, if you continue to play normally your bonuses should return to normal in good time. Best wishes, -Your Loko Greetings Andre, we would need to review your account and see what happened in this situation. Please respond to our request for further information, this will allow us to locate and review your account. If we can assist we are happy to help! Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 21, 2023

UPDATE: Greetings Ahui, thanks for getting back to us. Player bonuses are dictated by the system automatically, if you continue to play normally your bonuses should return to normal in good time. Best wishes, -Your Loko Greetings Ahui, we would need to review your account and see what happened in this situation. Please respond to our request for further information, this will allow us to locate and review your account. If we can assist we are happy to help! Best wishes, -Your Loko

Response from Crypto Loko CasinoAug 21, 2023

UPDATE: Thanks for getting back to us with the info necessary to review your account. The vast majority of our free chips do not allow multiple free chip redemptions without a cash deposit in the middle, unfortunately your requested withdrawal was not eligible for the $50 maximum payout for the free chip in play at the time of the win so the request was denied for this reason. We hope this clarifies things. Best wishes, -Your Loko Greetings Debilek, we would need to review your account and see what happened in this situation. Please respond to our request for further information, this will allow us to locate and review your account. If we can assist we are happy to help! Best wishes, -Your Loko