crumblcookies.comReviews of crumblcookies.com

I purchased a 6 pack of large cookies at Crumbl Cookies. The price on the TV screen showed $19.59. When employee rang up on register it was $24.49. When I brought to there attention, I was told there was nothing they could do. I spoke to Cailin at the store, she stated that corporate cancelled the promotion so it was not their fault. I had "corporate" on the computer and "Carissa" said that because these are franchises there was nothing they could do. No one will take ownership of this error and obviously no one cares to make it right. Will NEVER go back.

I was very disappointed with my experience at Crumbl Cookies. The cookies we received were not baked properly they were underbaked and did not meet the quality I expected. In addition, the associates were unprofessional and did not handle our concerns appropriately. We purchased a 6-pack of cookies, but the overall quality and customer service were unacceptable. I hope the store improves its baking standards and provides better customer service in the future.

I had a gift card for Crumbl. We bought 2 cookies. A just average chocolate chip cookie and a funnel cake cookie that just tasted like a plain sugar cookie. For $9 - two cookies - ridiculous. Kroger is cheaper and better

The staff at the Hwy 141 location seem to hate their jobs. They appear irritated that they have to provide customer service. Very unfriendly!!

Choc chip w marshmallow dollops. Marshmallow mellow no taste cookie tasted like lard. Had chocolate

I made a $42.99 in-store purchase on June 4, 2026, logged into my account on my phone at the time of transaction. My Order History confirms the purchase. Zero points were awarded — despite full documented proof and following every program rule. I contacted customer service via email to resolve it. The response was dismissive, sarcastic, and rude. Rather than address the issue, they told me to use the chat function. I opened a chat. No one ever responded — not in one hour, not in six hours. Six hours. I then tried calling the 844 number widely listed online as Crumbl's customer service line. I called it three times. Each time I was told it is an internet company — not Crumbl — that simply receives misdirected Crumbl calls all day long. That number has nothing to do with Crumbl. Customers searching for help are being routed to a dead end and no one at Crumbl has bothered to correct it. This is a loyalty program that takes your money, fails to award the points you earned, then stonewalls you through every support channel they offer. Email is staffed by rude agents who deflect. Chat is an empty room. The phone number is a fiction. Customer service email is rude and says nothing they can do only see chat for points. A company that is operationally broken and service-challenged at the same time is not a company that survives long. You cannot run a loyalty program in bad faith and expect customers to keep coming back. I won't be.

I would give a zero if I could...rude staff, long wait time, cookies are expensive and don't taste good..go somewhere else

I was placing an order via the app and it basically forces you to tip - $5, $7, $9, or other were the options. I could choose other and enter $0, but that puts me in an uncomfortable position since you’ve created this situation where your employees expect and likely rely on these tips. PAY A LIVABLE WAGE! Stop using your customers to supplement your payroll and increase your profits. Your greed is out of control. I canceled my order and deleted the app.