customer
Great customer service
Phone call to change dates went well and smooth, have to wait back to here for the confirmation.

At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience.Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style.User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself.Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying.Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn!Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations.With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experie
Cruisebound (cruisebound.com) has 672 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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customer
Phone call to change dates went well and smooth, have to wait back to here for the confirmation.
Jaid B.
I'm giving them 3 stars because Iris and Francine are absolutely amazing and saved my vacation/birthday! If it wasn't for them, I'd be giving 1 star. I booked a cruise for my birthday and paid off the cruise off well in advance. A week before cruise day I called to upgrade our room. Got that situated and was ready to pay over the phone. The person I spoke to said I would pay on the app once it updates. Well the cabin number updated but the extra $100 didn't post. I ended up getting an email 2 days before sail day saying my reservation had been canceled. Why? because the $100 that didn't post (an error on cruisebounds end) was unpaid. After many calls, emails, and transfers to other people Iris and Francine got us back on the boat and saved the experience. A HUGE thank you to both of them for working so hard to resolve this and didn't just pass us off like everyone else did.
F D.
Everything was great about the call.
Lester S.
After my first review of my experience was negative, I want change that to a 5 Star review . After further investigation, it was determined that the fault was not Cruisebound. Their agent reached out to me and assisted me in resolving the issue.
saeid D.
polite, good
Patrick M.
Customer service is understanding of situation and tries anything to get situation resolved.
Charlene G.
I feel that customers should know everything there to know about their booking for prices changes and the different prices between the travel agency and the actual booking
Mitch
Great Job !!! Thank You !!!