CruiseboundReviews of cruisebound.com

Confusing instructions on website

After some difficulties with the website not working properly and getting multiple error messages trying to pay, the last person Michelle hooked me right up with no problem. Thanks, Michelle! Looking forward to sailing!

The ability to get to a live person was difficult, since that close at 5:00 central time, and the app was locked out for some reason. Had difficulty getting the right payout, and even though I thought it was wrong, the account rep told me I owed $713.00. I had to go back and check, and the number changed again. I had to go back on line to pay an additional $200.00. This could have been a big issue if we missed the Royal Caribbean deadline. Please work on getting proper training for your staff. If I was staying on it, this could have been an issue. Thanks Robert

My representative tried multiple things to help me. Although it didn't work out he sure gave it a good try

Jasmine, a customer service supervisor really made a difference in my customer service experience. She deserves a 5 out of 5. When I was able to check in on Norwegian, we were given the option to upgrade to Free at Sea. This was on the Norwegian site. I paid for the upgrade and received an email from Norwegian the next day saying that our cruise had been cancelled. I was in panic mode and called Norwegian. After an hour of waiting Norwegian told me that I couldn’t add this feature through their website EVEN THOUGH they LET me pay for it!! I was told to call Cruisebound. I talked to two customer service representatives who told me that someone would get back to me within 24 hours. That was NOT acceptable because our cruise is literally two weeks away! I needed this to be escalated. I did receive a call back a couple of hours later and they we able to verify that my cruise had not been cancelled BUT that my free at sea was unable to be purchased on the NCL website BUT that I had to book it through them for $70.00 plus dollars MORE. If it was offered for $211.00 on the NCL site WHY should I be charged 281.00 plus through Cruisebound?? We weren’t even going to be on the cruise for 72 hours. The original price was a considerable amount already. When I was finally able to speak to a supervisor, Jasmine, she assured me that she would take care of the difference and that they were working on this issue with NCL. She really did put my mind at ease. I thank her for her professionalism.

Finding the correct guidelines versus the review right after purchase is a bit frustrating. Why do you ask for a review first before sending all information first as well as purchase documents? Wait a day before asking for a review while we acquire all paperwork/information/confirmation needed for the trip.

Well I have just booked my cruise. Still to see how it goes. But the booking was easy. And I hope my cruise also goes beautifully and safely.

Easy booking. But would be helpful to see all available rooms on one page and select from there with prices attached. Had to keep going back and forth to find a room on a certain floor.