Cruise.comReviews of cruise.com

I booked my cruise in April on the Meraviglia for Nov. 6, 2021. I went through Cruises.com because they included on board credit, the Easy package and wifi for free with my booking. When I made my final payment today, it was paid in full and I got the confirmation. They called me 5 hours later and left a voice mail saying I still owed for the extra perks I ordered. (I never ordered them, they came with the booking) Over $800 for wifi and the drink package for 2 people. After over 2 hours on hold waiting for MSC, (still don't know why they called them), and multiple untruths told by Cruises, I got nowhere. Be very aware when you book and make sure to print out what they promise. This will be my first cruise with MSC and I will never use Cruises.com again. Update: A supervisor, Tiana from Cruises.com, just called me in response to my previous post. She wanted to tell me, yet again, why they were not going to keep their promises in advertising. She stated that it was "understandably confusing" but they weren't willing to be fair and make it right for the customer in any way. How, as a business, can you admit to being wrong but unwilling to correct your mistake? You won't stay in business very long that way. Again, buyer beware and do not buy from this dishonest company!

Useless group. Did not return phone calls. Cost me money and they were rude. NEVER use this group. Terrible customer service and no protection for the customer.

We booked a cruise with Cheryl on February 18, 2021. I was careful to ask if the cruise was either canceled or if we couldn’t live with the Covid requirements what would our cancellation penalty be. She was very clear when she said that it would be $100 for each of the two state rooms if we canceled prior to July 2nd. We decided that due to the vaccination requirements we would cancel on June 18th. They have since decided that they are going to charge an additional penalty of $500 bringing the cancellation fee to $700. I do not recommend using them!!! They state the additional $500 fee was in the fine print. The facts are they lie. They are like used car salesmen, they tell you what they need to make a sale.

The phone has very very very difficult to get through.and some people answered the phone are no patiant,there is a very good sales agent her name is Starr Thomas ,Who is not working there anymore ,miss her very much!

DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.

All of a sudden my cruise date was arbitrarilychangedcruises.com tried to tell me that I changed it when I know I did not and I’m not able to do that only cruises.com and carnival can do that. After an hour on the phone with cruises.com I still could not get an answer to why my cruise has changed I will never use them again they were rude and uncaring

Our family booked two rooms on a MSC cruise in 2018 for March 2020 through cruise.com. It was cancelled due to covid. 6 months later, and we have only received a partial refund. We are still owed over $2000.00. When I call cruise.com, they tell me that there is nothing they can do for us. Please keep this in mind if you make the horrible decision to book through cruise.com. I have called MSC numerous times, and they keep telling me they are escalating the refund. Nothing has happened and I have received zero communication from them. I will never cruise on MSC nor will I ever use cruise.com again.

We booked a cruise to Alaska for the end of July. We had to cancel due to Covid-19. Cruise.com said they would give us 100% refund, but only sent back $600.00. Our trip cost was $2500. We have tried to call them many times, we have emailed them many times, but they will not answer. They still owe us $1700. We even bought the insurance. This was going to be our first cruise and we trusted this company. We were wrong! Now we will be calling Better Business Bureau! And the Wa State Attorney General. There needs to be a class action law suit started. This Co. took our money and booked our cruise through Royal Caribbean.