Cruise.comReviews of cruise.com

Our 2020 cruise was understandably cancelled and were given credit. We rebooked and was told that our credit would be applied on Board. RCCL knew nothing about it. I complained to cruise.com on our return and was told that I needed to have booked it by speaking to a live person (which I had done so). I then asked if we had to rebook a RCCL cruise and was told we could book with any company. I then tried to book an MSC cruise and was told credit would only apply on a RCCL cruise. Frustrated, I booked the MSC cruise and received a pre cruise confirmation. A few days later my co-passenger received an email that it had been cancelled! I received nothing. I then contacted them and was told that US agents could not book international passengers. Again, frustrated, I called AA cruises and booked it with them. As a result of 2 messed up cruises by cruise.com, I still am $418 out of pocket and they are denying liability. DO NOT USE THEM!

I booked a cruise for September 5th, 2021. Cancelled due to them changing COVID requirements. I was told I would receive a $1400+ refund on my next billing statement. It's been TWO billing statements, and still no refund!

Cruise.com is a scam! Beware! Happened to me in september 2021: 1. I booked a cruise on their site and they instantly charged me for 4000$ 2. No tickets received, no e-mails, no answers on my requests for a couple of weeks, just silence 3. I had to spend 2 hours on international calls, just to find out that they cant do my booking. They promised i will be refunded, but that was also a lie. 4. No money refunded, no booking, no answers to my complains for more than one month now. I have to report the situation to the Police now and to hire a lawyer. If anyone has any suggestion for me, please write me at cristi at meninblack.ro. Avoid being in a messy situation like me and just book somewhere else. I cruised many times before and I know there are plenty of booking agencies offering real services, not ghost services as cruise.com. Those scammers are just stealing money they never return.

1) received an email from Shermanstravel talking about cruises.com deals. 2) called 10/16/21 and talked with Scott 3) Scott said I wouldn’t have rec’d an email as they are not affiliated. BOOM you’re wrong. I had it pulled up on my computer as we talked. 4) they add on $24.99 per cabin as a processing fee! Isn’t that hilarious?! 5)told him CostcoTravel had a better deal with a gift card after travel. All Scott offered besides me paying more was a lousy $75 on board credit. He told me to go through Costco. 6) I asked him if he has been selling cruises a long time. Got a YUP. Not professional. Don’t spend more. It’s their job to process this- they make the commission.

these are scammers of the very worst sort When i tried without getting refund from celebrity that they booked they said to go directly to celebrity. Stay away from these mutts at all costs.

1. I booked a cruise and i paid 4000$ in full 2. No more communication from cruise.com since then, no answers to my emails, so i had to spend hours on the phone, just to find out they cannot book my cruise 3. One month later, i received no refund and no answers to my emails. Now i have to get a lawyer to get my money back. 4. Book trustfully with cruise.com. You will get no cruise and no money.

An extremely deceptive company. There are two companies with similar names cruise.com and cruises.com. My experience is with cruise.com. When you buy from cruise.com expect; You will pay a nonrefundable $500 deposit (and I mean nonrefundable), no matter what. You will not get to pick your room like you can from the cruise line. Oh, and all those benefits they advertise like free gratuities, yeah you aren't going to get those. Its better to use the cruise line or buy from a more reputable company, I would avoid this seller. I won't ever use them again.

On hold with customer service for close to two hours now. Called at 9:00 AM when they opened. Cruise was cancelled back in May and still have no information as to when my money will be returned to me.