Cruise.comReviews of cruise.com

My initial experience with a rep named Daniel was very good. He went on vacation when I was planning to book a trip but ended up not booking through him because he already left on vacation and he was very cool and understanding. Ended up with a rep Tammi Butterfield and I booked through her and pretty much handed her a sale. She was very nice and I called once or twice bc I had questions and she answered or called me back. Had other questions and I left her 2 voicemails and she didn’t call me back. My questions were valid being a new cruiser and with the Covid protocols I want to make sure I am prepared. I’m not sure why she has not returned my calls, but at the end of the day that is your job..to answer questions of your cruisers, ESPECIALLY when you work on commission and I handed you a sale. I guess it depends on the rep that you get bc everyone else has been nice, and as I said before she was nice but did not return my calls that were more urgent than the initial calls.

Never ever use this Cruise.com for any cruises....total waste of time....never receive any call backs for service or inquiry about the booked cruise...their agents are only interested in booking your cruise to collect their commission. I have been on 25 cruises and this is the first time I have ever used Cruise.com and definitely the last. Fortunately I knew enough about cruising that I called the cruise line directly for any info. As they say you get what you pay for....Stay Away.

After receiving no response to any of my messages, I called customer service and they had me on hold for NINE HOURS. So unhelpful and so disrespectful of their customers' time. Proceed with caution, if at all.

I called and tried to book a cruise for my family of 3, they were advertising online. Talk to a so called travel agent name Elliott. He spent so much time telling me how for 15 years he was and he knew everything about cruising. Lol. He gave me quote for the 3 of us but then proceeded to try and book me in a cabin for 2 on the wrong cruise line . Not just once but numerous time he tried he said but never ended up doing it as he messed up everything! Wrong cruise , cruise line , date and the amount of people. After a week of this he finally sent me a horrible email saying it was my fault and he wanted me to find someone else to book the cruise! It was a waste of time dealing with him. But the worst thing after this he had his wife call me and say that he’s a excellent agent and not to call them ever again. BUT THEN they called numerous times since asking if I want to book a cruise. They are rude and have no idea what they are doing ! Stay away from them. If you get Elliott & Vivian Stoll, HANG UP AND DON’T waste your time and money.

Cruises.com publishes a best price or 110% of the difference policy. If you prove you found the exact same cruise at a lower price they will ignore your phone calls and emails. This happened to me and I am still owed nearly $600 from a celebrity cruise booking. I should have known something was suspicious when other customers were calling while I was booking my cruise and they said "they knew who was calling", "the person was annoying". Likely another customer like the many writing reviews here who were deceived.

We had 3 cabins booked on the Allure of the seas and with a $100 room credit for each cabin. We did not receive the room credit and after the cruise I emailed them but did not get any answer back from them. Worst cruise booking company I have ever dealt with.

Would give them a zero if I could. After booking our cruise on-line with this company, I needed to change our dining time. Called their 800 phone number at 9 am, was given an option to leave my number to be called back. I left my number and kept waiting the whole day without any call. Called back the next day at 7 am and got a voice message that my number has been received and on queue to be called!!!! Sent a message to their email address to no avail. It has been 2 days and no-one has called me back or responding to my email.

Unfortunately can’t give lower score. Chasing payment for cancellation made on 10th March…….told Cruise.com not scheduling payment until May 18th. Totally unacceptable