Cruise.comReviews of cruise.com

Been trying to contact rep Chetam who sold us our cruise - we had not received confirmation or booking terms. Cruised on P&O Iona in November and had an awful experience - as we had booked P&O Ariva for our anniversary in June this year, we asked for the deposit to be returned. Told look at booking & terms and conditions which we did not have. Still not heard from rep but have received our booking and terms and conditions only to find that we will lose our deposit if we cancel. Asked to transfer the deposit to a new cruise but will only transfer it to P&O and we have to spend the same or more amount of money than the cruise we booked!! Why? we have not left yet. Don't get caught in the trap - cancel up to 90 days before departure forfeits your deposit - transfer booking and be prepared to spend the same money. They keep the difference if you don't.

Man, I really had faith here. I spoke to a woman named Ruth on the phone for a while about a potential cruise. Ruth seemed awesome. She seemed to work hard at getting me this awesome (too good be true - who knew?) deal I found posted on their website. Apparently I was wrong. I ended up paying online for it and I have a screenshot of where it went through. A beautiful cruise for 2 people on Royal Caribbean's Liberty of the Seas in April. We celebrated on the phone and waited for the confirmation email. It never came. I told Ruth I would call her extension the next day as I didn't want to make her sit on the phone with me all night waiting on a confirmation that actually NEVER CAME. Waited. Called her the next day around 2:00pm hoping for an update. She said, "Let me call you back after I get off of this other call, Katherine!" Sure. Ruth seemed trustworthy and kind. Never got a call back. Called her back that night. Left a voicemail. What the heck, Ruth!? I kindly asked her to give me a call back and even gave her my email again if she wasn't able to call. Called her back the next day and asked for an explanation. "Oh, Katherine, I'm just walking out for my lunch break! I will call you back after." Never got a call. Still haven't gotten a call. If you're going to give me bad news, just give me bad news. Don't coward up and avoid it. 0/10 for scam service. Don't trust these people. Thankfully it was never charged to my card, Ruth just didn't want to help me out following or didn't want to give me any more of her time, which is sad because I may have ended up booking something else with her. Oh well, good riddance. I'll make sure to let anyone who asks know to AVOID this site.

Tried "chatting" with online rep. Was 5th in line. When I reached the top of the list, then received a message apologizing for the wait "because we are very busy". [Busy taking money but not delivering?] When I reached the top of the wait list... - poof - the person "LEFT" the chat. Tried calling but just as busy and unresponsive. I've been on many cruises and this the first time with an agency and the worst customer service ever experienced. Never again. Book Directly!! The Cruise Line service is great, but they can't help you if you don't book directly.

False advertising. Does not honour their promotions. Bait and switch. Bad customer service. AVOID

You should be more attentive to customers. We paid for a cruise that ended up not even going to the intended port of Labadee, Haiti (Royal caribbean). No options, no credits, etc, not even a cancelation option. Food was horrible(even parts of dinner package) , the internet package was as bad as it can be(after paying through the roof for it), the majority of the personnel was plain rude(NOT ALL) and then their survey email does not let you post and was deleted. I guess because I was writing a negative review. I have used Cruise.com with flying colors before and this is the first time in my life I have ever written a bad review.

As evidenced by prior reviews, cruise.com is a company to avoid. I had to tell them about changes to our cruise itinerary. They rarely call back and when they do they seem confused and had to call the actual cruise line for clarification. Poor customer service, period.

Do not fall for the perks scam! They will promise you ‘free prepaid tips’ and when you book the ‘free tip’ promise disappears. We were told that our cruise did not qualify even if earlier in the process it stated that our cruise is eligible. Have screenshots to prove!

Cruise.com (without an "s") offers a lot of extras. I booked a lot of cruises with them until the covid era. This time they stank. The travel agent obtained about half of my information. The agent needed to check something. Although she promised to call back soon, there was not a call back. The next day I called and left a message for her. I never heard from her again. Now I eventually went with CRUISES.com (with an "s"). They were phenomenal, and I found out why Porthole magazine loves them so much. Attention Princess cruises and other cruise lines, Cruise.com without an "S" are treating your customers poorly and they are losing your business. Cruise.com (without an "s") - their standards are down the toilet, ugh.