Cruise.comReviews of cruise.com

Booked a Bermuda cruise with Royal Caribbean through cruise.com for the first time. The booking transaction went into limbo after all the credit card info was entered so I nervously called up the reps. Got Susan Sandell on the phone and she not only eased my concerns and assured me that the transaction most likely did not go through but she also put the cabin on hold for 24 hours so that I can lock in the rates and the cabin that I wanted. From then on, she handled everything for me including recording the trip with my Crown and Anchor acct, reminding me that the remainder of the payment is due, and requesting a price adjustment twice when the cabins went on sale later on. I took off 1 star as they are missing an IT Dept to assist with situations such as mine. It is quite nerve racking when the payment transaction went in limbo and there's no one to assist. Being able to reach the sale reps is ok but I still don't know what happened to that transaction and why was it stuck.

I was very impressed with the agent in getting me the price I am paying, but stated I would be getting OBC's and a reduced price hotel voucher. . .when I was reviewing my "billing/statement/cruise details" none of this was showing up. I don't understand, but will be making a few inquiries. Otherwise, we are very impressed with the service and help of Cruise.com.

The agent was courteous and I got additional discount. I got reduced fare by $75.00, gratuity was paid, and $75.00 credit voucher, a discount of 12%, a good discount. The cruise ship, celebrity does not have information about the credit voucher, and I do not know how it will play out. After making reservation, the cruise ship, celebrity reduced the rate for the class, I was booked. If I had booked through Celebrity, I would have received credit and that I could not received from the agency.

Just booked a cruise. We have been on several cruises with Norwegian Cruise LIne and love them. They were helpful and very knowledgeable with their information. Keeping my fingers crossed everything goes well.

I did not have any problem booking the cruise trip, but the Web Page doesn't contain any information about your reservation. The Android App some content, but it can be better if you can review the status for your payments. It can be better if you can pay trough the app everything about your cruise. In other words, a little more control for the reservations. The cutomer support was great (Mail and phone).

I had a good experience with cruise. com the rep was very helpful and knowledgeable.

I would have given your co. a 5 star review but I felt I was mistreated by your staff in the payments dept twice in one day. Their attitude was unhelpful and ending up putting me on hold for 50 mins without checking back with me once. I was considering never using your company again but felt I should report these incidents to someone in Supervision which I did. Also someone else in the customer service dept easily and quickly responded to my concerns. It really goes to show one bad apple can ruin all the good the rest of your employees were trying to do. Luckily, everyone else in your company successfully resolved my problems. I reported my problem to Melvis who said she will look into the problem. I believe the employee who helped me was Carmen who was an absolute gem.