Cruise.comReviews of cruise.com

I will never book a cruise with cruise.com again. I was suppose to get a $250.00 on board spending credit for a cruise and never received it. The sales lady said , if i book today, cruise.com had a promotion which will give me a $250.00 on board credit. I asked a supervisor to look into the recording of our conversation with the sales agent who sold me the cruise and that would verify my claim for the $250.00 credit. I am positive the sales lady told me there would be a $250.00 ship board credit. Cruise.com never got back to me and never looked into the ship board credit due to me. They are a dishonest company and do recommend staying away from them.

Bait and switch sales tactics. Don’t advertise (free) anything when you can’t book it at that price. Very, very deceitful

This company is nothing but a shyster middle man sales company. Friendly when taking your money. But disappear when you cancel your trip. My husband was diagnosed with Stage 4 colon cancer and had to start chemo before the trip. When I canceled the trip, the rep canceled only one room. We were stuck paying for the second room. This is a trick used to keep your money. They say they record your phone conversations but no one checked my conversation to see that I said cancel both cabins. They have all the tricks to load on your costs and keep your money, even when you following all their rules. They are not worth the trouble for the service you receive.

Do not under any circumstances utilize this company. Their website is set up to deceive you with misleading offers, and clickbait. You will not receive any of the perks that are promised to you.

I wish I could have given them zero stars --- they don't deserve the lowest rating of one star. I booked a cruise with them online on Feb.4. I got an email from the cruise line (Seabourn) on the 14th of February about a sale they were having. I called cruise.com to ask about the sale and the discounts. I spoke with Victor. I was on hold with him for well over an hour. He did comeback after 30 minutes to inform me that the sale would save me around $1,400 and I would receive an additional $100 in shipboard credit. He said he just needed a couple of minutes to process those two items. After 30 more minutes, he came back on the line to inform me that this process required a supervisor's assistance. He needed a few more minutes to complete. He then came back on the line informed me that the cruise line was not cooperating and I had a fare that now doesn't allow for any price adjustments. He blamed the whole process on Seabourn and his supervisor. I ask that the supervisor call me back. Victor said that it would take a few minutes for them to call. NO returned call from them. This continues the poor service from cruise.com. I don't expect my price to be guaranteed forever, but I would think that two reputable companies (Seabourn and cruise.com) would understand that 10 days is a reasonable expectation. BEWARE of this company and stay clear of Victor.

Clearly, I was a complete and total idiot to trust cruise.com. For personal reasons I needed to cancel a cruise I booked through them. not only did I have to follow archaic system of emailing a written form, but after waiting several weeks and no word from them, I realized my refund had not been returned to me. The company claims it never received my cancellation form, which is total garbage because I have email proof. I’m still waiting for my $1600 refund they tell me now it will be 60 to 90 days. This is an unscrupulous company. Beware!

Do not use cruise.com. They will promise you things and not follow through. I called today about several offers they had for me, none of which I got. One of them was on board credit. I had called them because it wasn't on my invoice and was told that it would be there when I got on the ship. It was not. I called about it today and was told it was my fault because I didn't call them and remind them enough. There were many other problems (not ever calling back, not following through on things they were supposed to do like put in our loyalty numbers.

I spent almost 2 hours making travel plans only to find out the rep entered the wrong dates. I then had to spend another 2hrs to get re-booked for correct dates. We were promised additional drinks for aggravation to no avail. The customer service department is the absolute worst! Nobody follows through on calling you back, you can Never speak to a manager, my itinerary was cut short due to the weather and NOONE wants to compensate me for this. Nor have I received my 5% back and it’s been over 2mos!