Cruise.comReviews of cruise.com

We were looking for Princess Cruises deal and call cruise.com. CSR Susan from after hour support answered, and my wife asked her a question about the cabinet; Susan puts my wife on hold for 15 min and got back with very useless information and very rude attitude; my wife asked Susan why she is so rude, Susan said, "it's very late right now, if you are not ready to make a purchase don't waste my time." then Susan hung up ... so my wife decided to call cruise.com again to make a complain about Susan, CSR Kelly picked up the call ... as soon as she heard we want to make a complaint and would like to speak to a manager, our phone call was hung up again... so don't know what to do ... can't even make a purchase.

Shortly after booking our cruise on line, and having paid for it in full, we received their e-mail request to call their office to pay additional US $20. Not willing to argue for this sum, after having already booked non refundable flights, I called requesting also confirmation for for the promised $100 on board credit. I waited 25 minutes on a long distance phone call, but the lady neither answered nor called back, as she promised. After two e-mail requests they reacted: "Due to International regulations we cannot honor any discounts or promotions"..??!!!

My husband suit was missing on the ship. My personal things were missing. Very poor room service. We were treated badly and that is unacceptable.. I also notice incorrect charges is put on my Amex card. I will never go on Celebrity Constellation again. I will make sure that we share our experience with friends and family. I will Even go to the media if we do not recover all our missing things back.

I have booked and got confirmation for a Caribbean cruise, I was happy with the sales staff and excited to go on my cruise. One day later, I received an email of another version of the invoice with a higher price. I was not notified that a change has been made. After spending more than an 2 hours on the phone, was told by a supervisor that there was a mistake made and my price is now higher. That makes no sense to me that the price can change after the inital price has been confirmed. I have lost my trust in Cruise.com and will not be a returning customer. In the end I insisted and my price was unchanged but the supervisor refused to honor my friend's cabin and raised their price. Very disappointed with Cruise.com

Cruise.com gets you with their fine print and easy to use online booking system. They got me. When I asked about my cancelling options, they just sent me a Urgent Final Payment notice with threat of heavy penalty. Yes, I should have read all of the fine prints. But do we understand exactly what it all means? I will never ever deal with them again.

I had a very bad experience booking a Costa cruise through this company. Their website showed a cruise and listed 'available bonus offers' for that specific cruise on every page of the booking process. In those offers was a 'costa special beverage package'. We booked 2 days before the cruise and when we arrived in Rome to board the ship there was much confusion as they did not have details of our booking, we waited a long time and eventually they came and said they had found some details but not everything, we were then told we had booked a cabin that we had not selected, then we were told that there was no beverage package on the booking. When we went to dinner on the first night we were told that they had not received our dining request. Basically these types of issues went on throughout our entire cruise. I blame a lot of this on the incompetance of Costa (and would never cruise again with them either) but the beverage package issue is completely to do with Cruise.com. I spent much time emailing back and forth with this company, while still trying to enjoy my holiday, but they were not very helpful and did not honour the beverage package.

I booked through cruise.com and the cruise was cancelled and they said it was because I was British