Cruise.comReviews of cruise.com

Their website clearly stated balconies and above would receive prepaid gratuities. This was the only thing that made their offer better than their competitors. On the cruise, daily gratuities were not prepaid. I called customer service, and after an hour long wait, was told sorry, it's not on your invoice, nothing we can do. Agent flat out admitted she did not care if I took my business elsewhere in the future. I had taken a screenshot from the website showing the prepaid gratuities at the time I booked, and sent this to their customer support address. Was told, no, you didn't qualify for that promotion, despite my screenshot showing that I did. While they do seem to offer the best deals IF you get all the advertised perks (and that's a big IF) the apathy of their customer service rivals the local cable company. But unlike the cable company, there are PLENTY of other companies to book cruises through.

False Advertisements, Deceptive OnBoard Credit Advertisement, Extremely Poor Customer service, Rude Employees And Very Rude Management Operation team. Stay far from Cruise.com. Unless you don’t know any better. This company will not pay you any more that $10 an hour even if you have a Doctorate degree. (That should explain it all) also they show favoritism to certain supervisors & certain employees.

I booked an Alaskan cruise on Norwegian Cruise line back on September 14, 2018 for a May 2019 sail date. Final invoice was due 1/15/19. I called cruise.com when my credit card was charged $120 more than the final invoice due. At first they didn't have an answer for the reason and researched and said they would get back to me. I spoke to several other representatives all who promised to call me back or would pass the message along to the original booking agent. On 1/17/19, The original booking agent called me back only to say that Norwegian took away a promotion that I had received and there was nothing Cruise.com could do about it. I said, not my problem, you charged my card an unauthorized amount and if the price changed, you should have notified me prior to charging my card. Agent said he spoke to his manager and they offered me an additional $50 onboarding credit for my troubles. I want refunded the $120 additional charge that was unauthorized and made to my card. Still waiting for supervisor to call me back after 4 weeks. Cruise.com refuses to let you speak to a supervisor and when they say one will call you back, they never do. MyLast call was on 1/26/19 with M. Harrison from Cruise.com and a conference call with Norwegian directly(Wendy) NCL rep and Cruise.com agent who confirmed that I was still eligible for promotion. We went through both 1/7 and 1/17 invoice item by item only to determine two differences. Cruise fare was $80 less on 1/17 invoice but $200 invoice credit for airfare promotion was removed and missing from 1/17/19 invoice. All prior invoices had this promotion and NCL confirmed I was still eligible for promotion. Cruise.com owes and needs to promptly refund me $120 to my credit card.

They Confirmed my cruise wich was payed on one payment with my credit card, one day latter they cancelled my cruise with Princess Cruises with the excuse that they are not authorized to sell to non Us residents.....leaving me with non reffundable airline tickets to Buenos Aires for all my family!!!!

I just booked a cruise with them and then realized that if I would it just went directly to carnivals website I would have saved over $200. I will never use them again. When I called them they tried to tell me I was wrong and would not allow me to cancel my reservation. Don't use them!!@!

Booked 20,000 worth in rooms for a cruise. Rep left which had all the details of 4 families travelling and they were unable to give me a dedicated rep to give the families to discuss any questions they had on the trip, or to get help from them. I would never book with this company again. Their free promos are all filled with extremely fine print and should be constituted as false advertising as well.

I have tried to sign up for their affiliate program to sell cruises. My contact person was Claudia Ashboune, who did not respond to Emails or phone calls. On one occasion I was tarnsferred to Kathy Samaroo, supposedly Claudia's supervisor. She was rude and condescending with me on the phone. A feew days later I called, and talked with the program director of the affiliate service; Stewart Lowery. There was not one hint of apology, he repeatedly told me that if I have pproblems with the associates I should not proceed with the program. I thought this program would work for me, so I filled out the paperwork, including my CC number for the price of the course of $ 349. To my biggest surprise I found TWO charges from the company for $349. I tried to call Claudia, who of course, was not available. I asked for Mr. Lowery, who , of course, is out of the office. After several tries I talked with Claudia, who had no idea why I was charged twice. I asked for an immediate refund and cancellation of the whole program. I feel that this program is a total fraud, and BBB should investigate it in detail.

VERY BAD SERVICE. They make you wait on the line for long time and transfer between agents. We had to cancel the cruise due to illness and they won't do that. If we booked directly through the cruise line even if you did not buy the insurance, they will give you back credit. On top of that, they charge extra admin fees. Booking directly through cruise line is much better. WILL NEVER USE THEM AGAIN