Cruise.comReviews of cruise.com

FALSE ADVERTIEMENT Good afternoon, I am writing you today with several concerns about the consultant that sold us our 4 cruise tickets and the perks that we did not get. Our salesperson was Starr Jones and she was very insistent and once we were not going to buy our tickets from her she made promises that she did not keep. She begged us to buy the tickets from her so she could eat her next meal. I understand that we all work for money, but she tricked us and I am very upset about that. I called after t he ticket was bought and she never returned my calls and once I found her she yelled at me many times and then she hung up the phone on me. She is not professional at all and I would fire her in a heart beat. When I called there was a promotion for free wifi, drinks and cirque de soleil tickets, and I got none. We also needed a handicapped cabin and did not receive it either. I have called many times, and calling your company is not a fun or easy task. I assure you that I will never buy from you again and will report you to consumer services and google and yelp, and anyone I can. Every time I call your company I have to wait about an hour to get a human being on the phone, and eventually get nowhere. I called MSC to complain and they said that you buy a block of cabins and it is up to you to give cirque tickets , WiFi and drinks. I keep getting the runaround, and you have already ruined my vacation. I would like to get what I was promised, everyone that I have told about this deal, has gotten all the deals but me, and I have spend triple due to going on a holiday cruise. What a Holiday it will be. I am traveling with a very sick person that may never again get the chance to see the cirque, and you are taking it away from us. I have no more money to give you, and after spending about $4000, it is the least you an do. Our cabins have not even been assigned, nothing is going right. I would appreciate a phone call to discuss these issues or resolve them better. Anita

Will not ever use after this one time. Should have checked reviews first. Their pricing is deceptive and they claim it was my fault because I didn’t use one of their phone agents and did not notice at the payment screen that the promotional rate on their search page changed to the non refundable rate code. Rep said I should have noticed and went back, clicked the promotions and read the fine print on the promotions to search for and see that this non refundable rate code was not eligible for the exact promotions Listed through all the steps and posted directly next to prices. AND, were still highlighted in a banner on the payment page between the newly visible new rate code and my credit card info. When I didn’t notice any promos on my confirmation email I called and that’s when I was told it was my fault and couldn’t or wouldn’t do anything. Then the rep got snippy and rude because I let her know that it was deceptive.

The travel agent that I booked with will not return my messages or calls my trip is in 4 days she sold me an insurance package where I could cancel up to 72 hours I called the insurance because it's a third party I will not be refunded and it's not Insurance to ensure cancellation of the trip so I'll probably lose 90% that I paid out this is all because I had someone that was going with me and backed out and I was waiting to the last minute to maybe possibly find someone else that wanted to go no one told me that I would lose out and now I cannot get the trip back totally screwed

I booked Alaska cruise on 7/28/2019 with Cruise.com. Big Mistake! I advise to stay far AWAY form this company! In July, cruise.com listed bonus offers online, but they won’t honor. Based on their available offers, my Alaska Cruise (Holland America Line, Oosterdam, 8/18/2019 to 8/25/2019) was selected to “Receive free gratuities” (book a Balcony or higher). I booked a Balcony, but didn’t get the bonus. To deal with their customer support was very annoying, a bunch of hassle! Even after that I sent the agent a copy of the screen shot for the offers on their website in July, she still denied the offer. Unimaginable! Most unprofessional agent I have ever talked to! Finally her supervisor confirmed the offer but didn’t want to honor and said “You didn’t ask an agent to book.” I didn’t understand the difference between “I book online by myself” and “ask an agent to book” until I read one of the “One star reviews” for Cruise.com written by L of Englewood, posted on June 26, 2019 (Google). The author asked an agent to book and overpaid $300, compared with the price online. This is the trick that Cruise.com planned to cheat customers. They charge you $300 more and then may give you $200 to pay the gratuities. That is the “Bonus Offer” from Cruise.com. Don’t trust their website. Do NOT use this company to book any Cruise!

Let me add to the course of complaints about this company. I was just disconnected after being on hold waiting for a supervisor to answer a question. The original agent I was talking to, Tony, told me that when there is an offer of an onboard credit based on the "total price of the cruise" it is only calculated based on ONE PASSENGER'S FARE and not the total for the cabin. NO WHERE does it say that even in the fine print of the promotion! That constitutes a SCAM in my opinion, a bait and switch that you don't find out about until AFTER you book the cruise! PLEASE - if you are going to book a cruise online....try another agency that is more transparent such as Expedia.

ALTHOUGH THE BOOKING PROCESS EASY ENOUGH, HOWEVER, DEALING WITH THEIR PEOPLE ON THE PHONE IS HORRIFIC -- AND THIS IS AFTER WAITING ON THE PHONE FOR 30 MINS. THEN, YOU GET SOME HOUSEWIFE IN THEIR HOMES, DEALING WITH THEIR KIDS WHILE TALKING TO YOU. THE FIRST ONE PROMISED TO SEND ME A CONFIRMATION EMAIL (WHICH i NEVER RECEIVED)... THE SECOND ONE, REFUSED TO SEND IT TO ME, AND GOT SHORT & NASTY WITH ME. SHE WAS ONE OF THE WORST CUSTOMER REPS I'VE EVER DEALT WITH ON THE IN MY LIFE. SHE HAS NO BUSINESS BEING IN THIS FIELD, NEEDLESS TO SAY, I PAID FOR A CERTAIN UPGRADED PACKAGE, AND I HAVE NO PROOF THAT I DID. AFTER NUMEROUS EMAILS, I KEEP GETTING SENT AN INVOICE WITHOUT THAT PACKAGE (WHICH I PAID FOR, LISTED). ALL IN ALL, IT'S NOT WORTH THE HEADACHE -- I SHOULD HAVE BOOKED DIRECTLY WITH THE CRUISE LINE WHICH WAS ONLY $100 MORE. LESSON LEARNED.

I should’ve looked online and read the reviews before I book this cruise vacation . I always wanted to visit Cuba and I went online and I thought I was getting a great deal end of the day I am paying more money. I was not advised that I had to pay more money for visas to visit Cuba and if I didn’t buy a tour I would not be able to disembark the ship. I told the agent I was taking the cruise because it was my girlfriend’s birthday and they never put that in the system if I did not call the cruise line I would’ve had more problems. Terrible service , poor communication and wish I never booked with this company

Do not use cruise.com for booking!!! Not helpful at all. Booked my cruise and when there was a huge price drop. 300.00 per cabin, I booked two cabins they would do nothing about it!!! Book directly through the cruise lines in the long run it will be cheaper! Will never use them again