Cruise.comReviews of cruise.com

Would give zero stars if I could. My experience with this company was more than disappointing. First, when booking my family's cruise, we found out later Cruise.com made a mistake on the booking with the cruise line, omitting the Jr. from one of the names. Most importantly, when large volumes of customers started canceling cruises due to the Coronavirus pandemic, Cruise.com stopped answering their phone, making it impossible for many people to cancel their cruises timely and obtain refunds or credits from the cruise lines. I waited on hold for hours at a time and sent emails, because a couple members of my family were elderly and high risk. I was only able to finally get thru to a live person after several days of trying, by entering the prompt that asked if I wanted to book a NEW cruise. I had to leave a message and when the supervisor finally responded to me the next day, she was rude and unprofessional. I was told by then it was too late. So my family spent thousands on our dream vacation and received no credit or refund, except for the prepaid excursions we had purchased directly with the cruise line. I will never use Cruise.com again!

I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.

this company and cruises.com are not nice people to do business with. they will take advantage of you every chance they get. do not use them. use anybody else, you will be better off.

You have a inside cabin and it doesn't have the gratuities on them. The other have outside cabin and paying alot more money than you are for the inside cabin, so you don't have the pre paid gratuities on the booking.- This is their email to me after we booked and paid 5 different rooms... We were all promised it was included!!! FYI Friends DO NOT USE Cruise.com ... DO NOT BOOK - Cruise.com will offer you a promotion and then take it away if you do not book an expensive unit. Go directly with the Cruise line for a better deal!!! They have messed up our group more than once and refuse to make it right! The last email telling me, we did not spend enough money??? They say this but take it away... Balcony Blowout: Free Pre-Paid Gratuities + Up To $2,000 Cash Back

Can’t agree more with the others. There is a Cruises.com and Cruise.com. I got confused with the two and mistakenly booked with cruise.com. The agent was rude and the price was different from the one listed on the website and there is no bonus offer Like they advertised. Big mistake!

I don't like this cruise company I will always book directly with the cruise line. They have over 20 min or longer wait time to answer you calls, They give false quotes. WILL NOT USE AGAIN

So far very disappointed. I have never booked by a cruise company only through specific ships. This was first time. Burt Turlington was our rep. First I specified that we wanted a queen room and quiet. We paid a medallion price and when I went to register the Princess line customer service told me I paid high and got an average room. We had a twin room confirmed and were right by the elevator. Thanks a lot for NOT taking care of us.Then I called you back had to wait and there was nothing you could do. Wow why did I bother

This outfit booked me on a cruise with 5 adults in one interior stateroom! When I received the email confirmation and realized what they had done I went directly to the cruise line website and booked 3 rooms for almost the same price. Now, when I call to get a refund of my deposit, they hang up on me.