Crowneplazaleeds Uk HotelReviews of crowneplazaleeds.uk-hotel.info

Paid for a nights stay with use of the leisure facilities only to find on arrival the jacuzzi was NOT working! No apologies were given - in fact when we complained we were basically asked ‘ what do you want me to do about it? No offer of compensation other than you can have a refund and be on your way!! Not ideal when you need somewhere to sleep. To aggravate the situation further she continued by saying the leisure facilities were not part of the price they were’ a gift ‘ included in our stay - some gift when they are not fully operational. Also the room was cold- she took the room number but did absolutely zilch!. If you are looking for and willing to pay a little extra for a bit of luxury DO NOT COME HERE. Also be advised if things are not working or not as promised it’s not their fault - it’s yours for having such high expectations. Customer satisfaction clearly doesn’t matter because things break down and that’s just the way it is especially once you have paid!

Don’t go if you need any sleep. On 5th floor and although my IHG profile clearly states I need to sleep I was put overlooking the main road and being awake all night and even at 04:48 the road noise was horrendous. It is double glazed but has opening window and you can feel the breeze coming in from the window. Obviously seals gone. Talk duty manager 5 days ago who was going to look into it. Absolutely no response from them. £198 for one person for the night. What an absolute rip off.

During my stay at your hotel, a male guest gained access to my hotel room at midnight as they were given a keycard to it by reception. I called reception after the incident but no one picked up the call and when talking to reception the following morning at around 9:30 am, I was only told sorry and that this is a rare occurrence. I felt that the staff was indifferent to my situation. I've contacted the hotel several times by email to only hear from them a handful of times. They promised an investigation into the matter and offered me points which I've accepted. I've heard nothing and received nothing and now they have not responded to me for over a month.