Crown & CaliberReviews of crownandcaliber.com

I was offered a sum of money for a beautiful watch that was just recently serviced. After agreeing and sending the watch in, it took 2 weeks for Crown and Caliber to send an email saying they have rejected the watch. No reason was given. The watch was then sent back to me before I verified the address where it required a signature. After all of this the watch is now making its way back to the company with no delivery date in site. This is now going on 5 weeks and I am out my Omega watch or money for it. This is not the old Crown and Caliber.

Crown and Caliber does not stand by its offers. They will give you a price and then drop it after you send them your watch. I wrote to the company founder and president and he did not even respond. Don't get sucked in. Go somewhere else.

Buyer/seller beware!! They are shady and a bit crooked. Sent my Omega in with original box. They decided they didn’t want the watch in on trade and then returned the watch without my original box. Made some excuses about how they don’t inventory boxes, etc. Thief’s

In the past year, I've had two negative experiences dealing with Crown & Caliber. The first negative experience came after 'purchasing' a Rolex Day-Date from them. Shortly after making my purchase, I received an email from their company stating that they had inadvertently sold the watch I'd just purchased. Their customer service throughout was pretty abysmal. False promises of finding me a replacement, only to be ghosted with no follow-up + delays in getting me my refund. My second negative experience came this week when I tried to sell them a watch. They claimed the watch needed to be serviced even though it had a complete overhaul from Blancpain less than a month ago. Sad because in the past they seemed to be pretty good.

I had sold my Breitling Avenger GMT to this site recently (within the past 2 months) and have done transactions with them in the past. Since the Hoodinkee take over I find this site had taken a dive in quality of service. This lastest transaction selling my watch will likely be my last with this group. There was constant miscommunications between their customer support and accounting which led to a delay first getting the watch (customs delay though not their fault) and more importantly there was a delay in getting my funds for the watch for the agreed upon price. Things like this are NOT how you instil trust in your brand. Hopefully this will improve in the future but for now I will be going with other 3rd party watch dealers to buy and sell my watches.

Copy of Letter mailed to the Founder, Hamilton Powell. Never received a response from him or the company. I see on your LinkedIn your pride in the YPO thingy, and that your tag line is I Work Hard. Its clear you don’t work hard enough. In my first experience with your company, it will be my last. You’ve failed on so many levels. Following all your online instructions regarding a watch I am interested to sell, I waited a few days for a response. Finally, your company sends me back an email with a Link containing the price. Problem is…..the Link doesn’t work. Nothing. No click click. Broken. So I Replied, sending back THAT email containing the broken link to the senders at Client Services, with a note that the Link was inoperable. I received no response. I sent a SECOND email a day later, containing my first email info and your broken link email. Nothing. In this business world, it doesn’t take days to respond….only a few clicks or, God forbid, a phone call. It also requires a company to have a professional culture, responsiveness and TRUE customer concern. You don’t. Your reliability, authenticity and professionalism is now forfeited, and I will no longer even CONSIDER doing business with you. I bet you have two people sharing a desk. You remind me of a circus barker, claiming greatness and excellence on your website and LinkedIn……and all you’ve got it your bark.

I previously rated them 5 stars but since they were bought by Hodinkee, service has gone down the tubes. I’ve bought and sold a little over a dozen of high end watches to them over the last few years…I even had a relationship manager. The last couple of transactions have been brutal. Previously they’ve never once changed a quote after inspection, however the last two times (and coincidentally after they were bought out) they’ve reduced a quote by $500 saying it needed a new strap (a strap that I sold afterwards for $400 privately…guess it wasn’t in that bad of shape after all) and outright pulled an offer on a very high end piece, starting that it required a regular service. The piece was 20 years old, which they knew before I even shipped, and not to mention that I’ve sold them much older pieces which required more even servicing in the past. The worst part is that emails are never answered anymore. Even when you call in and they say they’ll get back to you, they don’t. Had a shipping inquiry and they never bothered to even call me back. Service was good before…it is non existent now. Don’t waste your time, there’s other companies that deserve your business.

I sent them my watch for appraisal. When they returned it to me, they filled out the customs paperwork incorrectly. Now FEDEX is holding my watch hostage until I pay then $600 duties & fees on my own watch. Beware, do not send them your watch if you live outside the US.