Crown & CaliberReviews of crownandcaliber.com

Wish I could give them a lower score. First, sent in a Rolex Datejust they made me an offer on that I was trying to sell. When received, they tell me they are not interested due to dial discoloration. No problem, it's 26 years old. The problem was they kept one of my links. Finally reaching someone they tell me, not likely, but we may have made a mistake. Then I received a receiving report they made up that showed the lesser amount of links. Go on, really.....Anyway, after I requested a receiving video, they then offer me $150 for the missing link. Fair price. What if I didn't know or press the issue??? Next, I tried to purchase a Rolex Explorer. No communication so I missed the $500 sale. Gee thanks. Then, after bargaining with them a bit I tried to buy a Rolex OP 34MM. Guess what.....they changed the price of it by an increase of $700, while it was in my shopping cart. Guess their bargaining wasn't going to cost them after all. Yor may be asking why did I persist?????? Ah, the power of an In House Store Credit which was a whole other horror story. You do business with this company successfully, you have a high likelihood of being struck by lightning. Good luck.

Terrible communication. Im supposed to send them a watch worth thousands of dollars, and at no point can I communicate with an actual person? And then 5 days later I get an automated response, with wildly different valuations, and no one to follow up with. I do not recommend this service. You call Bob's Watches, and an actual human picks up the phone, chats, makes it a pleasant experience when spending a lot of money. Crown and Caliber or Hodinkee is the the watch equivalent of being put on hold by your insurance company.

Good Morning, I recently purchased a Rolex thru C&C. The experience was fantastic. So I enjoyed it for a year and figured , let me sell it and possibly buy another. The buyback process started 6/13 and here it is 7/11, and I have no check for my timepiece and so far all I am getting is the runaround. I paid for my watch Instantly and they are taking their sweet time to pay me. Hopefully I wont get screwed.

I would give them a lower rating but one star is as low as I am allowed to go. They sold me a breitling chronomatic. The watch has no power reserve. They refuse to take the watch back but instead said they would repair it. The repair would take 6 weeks. Ridiculous!!! I was a longtime customer. Bought MANY watches from them. Never again. They changed after they were acquired. I think Hodinkee is an ancient word for “screwed” Based on these reviews I can’t believe they are still in business.

“The Smarter Way To Buy Or Sell A Watch”? What a joke! I bought a diamond Cartier tank from Crown & Caliber, and they offered me store credit to buy another watch from them AND $1k LESS than what I paid for my watch. I wore the watch once. They shouldn’t advertise that they buy watches, and they should change their motto to accurately reflect their company. For example, “The Dumbest Way To Buy And Especially ‘Sell’ A Watch” is much better. They should also rename their company “The Jokers of Watches.”

I sure wish I had checked reviews beforehand. They claim to pay with check but then say only store credit. And I have broader suspicions about their business practices as well.

Unbelievably long wait times to get paid for a watch they purchased from me. It’s 2023 and they only mail checks via snail mail. Every other reputable dealer I’ve ever dealt with uses wire transfers. Nobody answers the phone and email responses take days. Their Spam email department is clearly up and running though, as I receive at least 20 junk email from them every day.

Horrible Company !!! Very dishonest !!!