Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.
Crowd Street (crowdstreet.com) has 152 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
crowdstreet.com
Website
crowdstreet.com
Category
Investments & Wealth
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have run into repeated issues trying to submit an offer using my SDIRA account. Despite having two funded investments using this account with CrowdStreet, they freeze my ability to make the offer because they are lacking account information. Rather than contact me outside a deal offering window to get the needed info, they essentially blocked me from getting into popular offerings. It’s very poor customer service despite having several hundred thousand dollars invested.
Response from Crowd StreetSep 10, 2021
Hi Joey,
Thanks for the feedback, and we’re sorry for the frustrating offer experiences that occurred earlier this year. We’d like to review your account in more detail and help resolve any outstanding issues you’re experiencing with your SD-IRA, so please email [email protected] at your earliest convenience. When reaching out, please reference our exchange here on Trustpilot in your email.
We look forward to hearing from you,
CrowdStreet Customer Relations
GL
GLENN
TOO DIFFICULT TO INVEST
I hit the invest now button the second it was available but never got approval to fill out documents.
Response from Crowd StreetOct 13, 2021
Hi Glenn,
Thanks for your review, and we’re sorry that you ran into some issues during the offer submission process. Did you have a chance to reach out to our Support team for assistance? We hope that you consider trying CrowdStreet again, and please know that we’re here to help if you run into any problems in the future. You can reach us directly by emailing [email protected], and our Help Center can be accessed here: https://crwd.st/HelpCenter
Thank you,
CrowdStreet Customer Relations
CH
Charles
The way that deals are assigned has…
The way that deals are assigned has been changing and now appears arbitrary. I have twice submitted offers which were accepted, right at the time the window opened. Twice I have had the initial offer reviewed and approved, but have found the deals to be oversubscribed when I was asked to sign the documents and thus not allowed to invest. On both occasions, I have checked back in the same day, both times, hours after the offers had initially been approved. It feels like to me that the communication and deals are not transparently being assigned. If I sign up as soon as the deal is open and have my offer accepted, I should be given a defined period of time to complete the document offerings. This period could be as short as 12-24 hours, as long as it is communicated and is consistent. At this point, although I have invested nearly a half million with crowdstreet, I am looking for other suppliers.
Response from Crowd StreetOct 13, 2021
Hi Charles,
We appreciate your feedback, and we’re sorry to read that you’re considering other platforms for future investments. Whenever possible, we provide investors with transparency into our procedures, so we’d like the opportunity to address your concerns regarding the offer submission and oversubscription process.
While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments will be finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more details, please visit this FAQ: https://crwd.st/FAQ-Oversubscription and for tips on how you may increase the chances of participating in a high-demand deal, please see: https://crwd.st/HighDemandDeals
We hope this information is helpful, and if you have any other questions or concerns, please reach out to us by emailing [email protected]. When reaching out, please be sure to reference our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
VV
venkat V.
Offers look good but Horrible customer service.
I usually invest on RealtyMogul platform and whenever I needed them I could always reach my advisor. Then I thought I should research other platforms and came across Crowdstreet. Really liked their offerings committed on 2 properties. Did verify with them as accredited investor.
BUT I COULD NOT TRANSFER FUNDS AS INDIVIDUAL INVESTOR. Tried reaching crowdstreet customer service by phone email chat . No one calls back even always leave a voice mail.
Then we were very concerned and decided to back off .
If they don’t provide CS to a potential customer how can I expect them to take my call if my investment is in trouble?
Response from Crowd StreetNov 3, 2021
Hi Venkat,
Thanks for your review, and we’re sorry for the frustration you experienced when reaching out to us for support. We acknowledge that our response times did not meet investor expectations in the past, but we are happy to share that our team has grown substantially in the past year. While we do not currently offer live telephone support, we now aim to respond to customer email inquiries within one business day. Additionally, we’ve expanded our Help Center content with FAQs and how-to walkthroughs, which you can access here: https://crwd.st/HelpCenter
If you have any outstanding questions or concerns regarding your account, please email [email protected], and our team will follow up with you directly. When reaching out, please be sure to reference our exchange here on Trustpilot.
Thanks again for your feedback, and we hope you consider rejoining the CrowdStreet investor community.
Regards,
CrowdStreet Customer Relations
KV
Kenneth V.
Crowdstreet's customer service is nonexistent!
Crowdstreet's customer service is horrible. If you call them you get a message that says to email your question. You can also leave a voicemail, but in either case no one ever returns your calls or responds to your emails. I was recently on a Zoom presentation where they were raising money for a project that had previously gone bankrupt and the new owner was the same developer with a different name. My question about this was ignored by the host. How can they expect you to invest large sums of money when you can't even communicate them. Run from Crowdstreet as fast as you can.
RS
RSB
I concur with all the negative reviews…
I concur with all the negative reviews re Crowdstreet’s “horrendous” customer service. It’s really the worst I’ve experienced across the board. I’ve received no response whatsoever to my email and voicemail inquiries. Inexcusable. I’ve moved on.
Response from Crowd StreetNov 3, 2021
Hello RSB,
Thanks for providing this honest feedback, and we’re sorry that you’re no longer an active member of our investor community. While this doesn’t change your past experiences with us, we are happy to share that our Support team has grown substantially in the past year, and we now aim to respond to customer inquiries within one business day. If there’s anything we can do to assist, please email [email protected], and be sure to reference our exchange here on Trustpilot in your message. You can also visit our Help Center for FAQs and how-to walkthroughs here: https://crwd.st/HelpCenter
Thank you,
CrowdStreet Customer Relations
JO
Joseph
CS brings many deals to the public
CS brings many deals to the public, from many companies. You can invest in company A and may wait a while until another opportunity presents itself on their platform. NO WHERE does CS state your ability down the road to invest directly with Company A in a completely different venture will be blocked by CS!! This is wrong on so many levels. Greedy? Maybe. Deceitful? No doubt. Someone you want to do business with? Hell NO.
Response from Crowd StreetNov 29, 2021
Hi Joseph,
We take your feedback seriously, and we’d like to learn more about your experience. At your convenience, please send additional details to [email protected], and our team will follow up with you directly. In your message, please reference our exchange here on Trustpilot.
Thank you,
CrowdStreet Customer Relations
SR
SR
I have invested in 4 CRE offerings from…
I have invested in 4 CRE offerings from Crowdstreet over a period of 18 months. While they have lot of offerings I dont think the due diligence is sufficient. 3 of the 4 investments are under performing. The 4th one is also at risk now. While Covid has played a role but is only partially to blame.
Response from Crowd StreetSep 10, 2021
Hi SR,
We appreciate your review, and we’re sorry that your experience with CrowdStreet has been less than stellar. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles, and it is difficult to know how and when the economy will change. With these considerations in mind, CrowdStreet does offer investors access to opportunities that were previously only available to private or institutional investors. Investors are also able to invest in several projects in different geographic markets to both target and diversify their investment opportunities.
If you have additional feedback for us or any outstanding concerns regarding your investments, please reach out to [email protected], and we’ll be happy to assist.
We look forward to hearing from you,
CrowdStreet Customer Relations
