Thanks For giving my account back
Lately But Crowdology complete their promise.I got back my account after a huge waiting. Satisfied.
Response from CrowdologyMar 21, 2024
Hi Adam,
I'm glad the team were able to resolve your issue!
Have a lovely week
Caroline
RO
Robert
Houston...we have a major problem
Houston...we have a major problem! Like many other UK users below, there's something seriously wrong at Crowdology UK. Since the start of 2024, surveys have, without warning, completely stopped. No invitations. Nothing. Try logging into your account? You get an error message saying 'Please try again — email or password is wrong'. Ummm...no it isn't! Try contacting Crowdology 'support'. You'll receive an auto-reply within seconds with your support ticket number and a promise to contact you within '5 working days'. Guess what? Well over '5 working days' later, no response from 'support'. Nothing. Zilch. Nada. So, in summary: No surveys. No notifications. Unable to log in to the website. No response from Crowdology 'support'. As they state on their website: 'We reserve the right to terminate your account and/or cease to operate the Crowdology platform and provide access to services on the Crowdology platform at any time immediately and without cause and with or without notice'. Which looks to be exactly what Crowdology has done! I'd urge anyone who reads this to be EXTREMELY careful dealing with Crowdology.
Update 1: I eventually received an e-mail reply from Crowdology support (dated 18/03/2024) 13 days later. As other reviewers have already reported many times, Crowdology support said it was nothing to do with them. My account had been 'flagged' by CINT (no explanation/reason why, no evidence to support their decision, etc, etc). Crowdology said it was all CINT's fault and nothing to do with Crowdology. If I wished to ask CINT to review their decision, I'd have to contact CINT personally. Crowdology supplied the CINT contact e-mail address and I've requested a 'review' from CINT....I'll update if I ever receive a reply from CINT!
Update 2: I e-mailed CINT on 18/03/24. I received a lengthy reply 26/03/24 stating in part, '...following a thorough review of your account and associated activities, our team has decided to reinstate your panelist account'. The CINT e-mail neither states what it was that I did that was wrong, nor when I did whatever that was wrong. I tried to log in to my Crowdology UK account after receipt of CINT account re-instatement but was unsuccessful. For anyone else reading this, you will not be able to log in to your Crowdology UK account until Crowdology support supplies you with a special 're-validate account' hyperlink to re-set your p/w. This was done the same day by Crowdology support. Summary: my CINT account has been re-instated as has my Crowdology UK account. I still have no idea what it was and when it was that I did something that was wrong!
Response from CrowdologyMar 26, 2024
Hi Robert,
I'm glad CINT were able to reinstate your account, and you've been able to complete surveys again.
All the best
Caroline
KA
Karl
Failed payment
I have complained many times that my payment has failed and received no response
Response from CrowdologyMay 17, 2024
Hello,
The last payment you requested on 29th Feb, was successfully delivered into your PayPal account:
4.00 GBP 2024-02-29 04:20 Success PayPal UK
Regards
Caroline
VS
Val S.
254 SURVEYS, diamond
Crowdology, through Caroline, is making false claims. I’ve checked my account and the balance is £0, so no refund was made.
It’s frustrating that I can’t upload proof here, as it turns everything into claims vs. claims instead of facts. Trustpilot should allow evidence to prevent this.
Edit: I have not received any money nor do I have access to my account.
Response to Caroline: Does it make sense to you that over 60 of my surveys have been flagged after months of being a top surveyor? Suddenly, they decide not to compensate me for the hours I’ve spent working and answering questions truthfully. How is it possible that every single one of the last 60+ surveys was flagged? I believe you’re aware that this is part of a larger scam, and karma doesn’t overlook such actions. You are directly involved in this. Good luck with your job, because it seems that scamming people is exactly what you do.
I see you’ve included some of your emails in your response. Should I also start pasting the dozens of emails I’ve sent you that have gone unanswered?
Dealing with Crowdlogy has been a headache from the beginning. Every time I've requested a payout, I've had to chase them down, and even then, it took over a month to receive my payment. They now owe me money since November, citing supposed quality issues flagged by Cint for all of my surveys as an excuse to withhold payment. They've gone as far as removing all funds from my account, and they've failed to provide the extra bonus promised for tests taken in December.
Their claim that 100% of my surveys were flagged raises serious doubts about their competence. Do they even know how MANY surveys I had to take for that money? Countless hours, all for a modest increase in income due to rising living costs and personal challenges. I've repeatedly requested EVIDENCE to support their claims but received nothing in return.
With a bachelor's degree in communication and 15 years of diverse work experience, I expected to be compensated for my professionalism. Crowdlogy has proven to be the worst survey company I've ever encountered. Dealing with them has been nothing short of painful, and I strongly advise against anyone considering working with them.
Response from CrowdologyMar 22, 2024
23/2/26
Hello Val,
The last time you signed into your account was 3/9/24, as explained below your £4.96 was credited on the 3/9/24.
Please do not make false accusations.
Regards
Caroline
5/9/24
I have spoken to CINT on your behalf and they have lifted the ban on your account, and also credited the failed payment back into your account.
Regards
Caroline
17/5/24
Hi,
Unfortunately, your survey responses, returned an outcome of 'Quality Terminate', this happens when your survey answers are not in line with your profile data. Therefore, because we are unable to use your data in the research your account was suspended by CINT.
If you would like this decision reviewed, please contact me directly: [email protected]
Regards
Caroline
26/3/24
Hi Val,
Unfortunately I have not received an email from you, to help investigate this issue for you.
Regard
Caroline
22/3/24
Hi Val,
Thanks for getting in touch, We'd like to investigate this issue for you. Please contact me directly: [email protected]
Thanks
Caroline
CU
customer
Joined last week
Joined last week, redeemed my £4 and they said they'd email me soon and I haven't had an email.
Not sure what the process is on receiving your rewards to PayPal but it didn't even ask my PayPal details.
Response from CrowdologyFeb 7, 2024
17/5/24
Hi,
The email address you have provided is not associated with a Crowdology account. Please re-confirm your email
Thanks
Caroline
LB
Lauren B.
No payout
I have always used Crowdology without any issues. However this time I needed to cash out to pay a bill and I have never received payment. I worked for hours on surveys to build up my funds and then my cash never arrived in my PayPal as it usually does. I’ve contacted them twice since then, to which I’ve had no reply. They have just decided to close my account and not give any answer or the money they owe me. Only a month ago I would have said their great, now I say avoid this company
Update: They have said that conveniently my account has been terminated after a comprehensive review. I along with many other users have seemingly had this problem with crowdology as soon as you need to cash out. I’m a university student, worker and carer so I do surveys for the only few hours I have in the evenings to help pay my bills. You will spend hours doing surveys for no payout. AVOID, Scamming activity
Response from CrowdologyJan 26, 2024
17/5/24
Hi,
Unfortunately, your survey responses, returned an outcome of 'Quality Terminate', this happens when your survey answers are not in line with your profile data. Therefore, because we are unable to use your data in the research your account was suspended by CINT.
If you would like this decision reviewed, please contact me directly: [email protected]
Regards
Caroline
IW
Ian W.
Quickly responded when I had a…
Quickly responded when I had a query.They dealt with it straight away.Thanks👍
SA
Sarah
Quick response in answering question
Caroline was very friendly and helpful in making sure I received the November bonus payment.