Tomachr
Extremely long delivery period and unhelpful customer support
The delivery period for my t-shirts has been set to over 12 months, and when contacting customer support, they just told me that they could not do anything and did not try to help me out in any way, as if it was totally normal to wait a year for 2 t-shirts.
Response from CrowdmadeMay 16, 2022
Hi Tomáš! Our records indicate your order was placed on December 5th, 2021, or just over 6 months ago. If there is a different, 12-month order that you have been waiting for, please let us know! Regarding your December 5th. order, the products were shipped and you were sent the tracking information. Unfortunately, we aren't able to confirm order delivery status for every one of our customers. If a package is lost or delayed, we ask that you reach out to us within 6 months of your order. While shipping carriers do occasionally lose or mishandle packages, we aren't able to resolve these issues without a timely follow-up. Given that it has been over six months since your order, the tracking number has been recycled by the shipping carrier and we aren't able to verify whether the order was delivered or not.



