James F.
Terrible customer service and ToS
Do not purchase from this company if you live in Europe. I live in Germany and waited 6 weeks for a sweatshirt, only to be told that it was undeliverable and sent back... by DHL no less. They only gave me a partial refund as stated in their ToS. The address was correct on the initial receipt, and I was given no notice that there was an issue in delivery. The fault lies with the sender or the post, so they should give a full refund.... And now, after a complaint to PayPal, they say they will refund the shipping, only AFTER I remove the complaint. Right. After several weeks, with the help of PayPal, I was able to get a FULL refund. Still only giving them 2 stars, if I were to include the full email exchanges, you would understand. Suffice it to say, terrible customer service.



