Crowd CowReviews of crowdcow.com

Ordered a 16oz A5 Wagyu Ribeye Steak - Miyazaki Gyu Farm for $230 last Christmas for my husband. He’s tried American Wagyu but wanted to try authentic Japanese Wagyu. It arrived on time in a cardboard box with dry ice that kept it extremely cold. It tasted exceptionally fatty but isn’t that what Wagyu is known for? We were both happy with it

How the mighty have fallen! I've enjoyed buying my meats from Crowd Cow in the past. They do have delicious meats. That said, their customer service is horrible. Back in August my order arrived thawed and discolored. I wrote to Crowd Cow's customer support. They told me that I would be getting a refund within 5-10 business days. After ten days of waiting, I reached out again only to be told that the refund is processing and I should expect to see it soon. Well, it's now September 24, a month after my order and I still have not received a refund. Terrible. Terrible. Terrible.

I really recommend you don't subscribe to their membership. Today (Wed Sept. 7 2022) I received an email congratulating me that my order has shipped! What order? I didn't place any order. They cancelled an order I was expecting back in August, then without telling me, sent it today. Except it wasn't even my original order, they swapped out the 4 steaks I wanted with 4 I don't want. And, they sent it to my old address, miles and miles away from where I live now. I emailed support. I was told that this is my fault, because they "sent me a confirmation email". They were referencing an email they sent IN JULY. So, effectively giving me the finger. I've unsubscribed to Crowd Cow. I enjoyed their steaks before, but I don't intend to return as a customer. I hope this influences your shopping decisions.

I’ve ordered different meats & seafoods from all over the world. Usually your order arrives in a foam container packed with dry ice. Not with Crowd Cow. Order arrived and it was in a cardboard box… the box was water damaged and the dry ice was nearly melted away (literally the only piece left was a 2x2 chunk). The nearly $350 order was also mostly thawed and the plastic vacuum packages had puncture holes causing them to leak. We ended up throwing the entire order away. The argument could be made that UPS is to blame… However, when your business is sending highly perishable product around the world… you should protect it with more than cardboard, dry ice & butcher paper.

I have been purchasing from Crowd Cow for a few months now, at first, it was great, the order arrived on time, based on my selected date, but now it's a luck of the draw. Their customer service team has become horrible. They ship their items out in a box, how is the dry ice supposed to last 6 days enroute? Stay away from them, it's only going to get worse.

I recently placed my first order with Crowd Cow for $256 worth of meat. Order was placed on 7/31/2022 and it is now 8/16/2022 and I have never received my order. My UPS account indicated there was a train derailment during delivery and that that it was later (on 8/08/2022) discovered that the package was damaged (no kidding...rancid, thawed meat) and that they had discarded the package and the sender would be notified. Although I realize Crowd Cow may not be in control of shipping issues, I have sent numerous emails to Crowd Cow customer service with absolutely no response. This is extremely poor customer service and one would expect much better when purchasing $250 worth of product. Now to see if I can ever get my money back when it seems Crowd Cow prefers to ignore my emails.

Company is completely untrustworthy at this point. They pushed back my order that was supposed to be delivered three weeks ago. Then the following week the take the money out of my account and I was supposed to get my box two days later. Got pushed back again. Box is supposed to be here this Friday now. They pushed it again until next Friday now. Zero responses from them through email, text and Instagram. Scammers. Stealers. Take your hard earned money elsewhere. Total thieves.

Canceled my subscription. They do not give advance notice that a shipment will be sent. If you forget about your subscription date you'll only get notice that your shipment has already been sent so no way to cancel or reschedule. This does not fit into busy life where it's easy to forget.