Cross RiverReviews of crossriver.com

Very bad experience with Cross River. Applied for PPP-2 loan on Jan 20th. It was quite easy to load the docs and filled out the information. The application was shown as completed immediately and an email was received - encouraging to check back the status of SBA approval. Since then, it has been two months. Not sure what went wrong. There has been no follow up from Cross River. I sent two emails to ppp.support and received ticket# as if they were looking into the matter. Still not follow up. Also, went on their company webpage and sent an email, requesting help. No action. Not sure what is the status of my application. I feel like stuck here as a hostage. I hope they pay the damages if my application is not accepted. There would be no point telling me at the last minute if I didn't qualify. It feels like a fraud. I am a loyal quickbooks customer for 10 years and they promoted this company. Hope someone demands an answer from Cross River.

I am furious! I applied for a ppp loan draw 2 and they have been holding and saying the same thing for 2 months now SUBMITTED TO SBA FOR REVIEW!!! nothing as of today. I call them and its customer service that does not know anything!! why are you there? We only have until March 31 and no emails no calls anyting! I called SBA and they tell me contact your lender that they have the ability to find out what the status is with my applicaton. BUT no one at crossriver will go the extra mile to help and find out!!! And why is it on hold. I am beyond upset. What a poor customer service and you say you strive for the best! Negative !!!!!

This company is a ppp scam, they have been one of the worse experiences I’ve ever had. No communication, no information. The site didn’t work half the time, I truly believe their a scam company set up only to take advantage during this time. Same result as others, had my application never said anything get an email stating I’ve been denied. Trash! C. Laughman

My second PPP application was rejected with a notation that the EIN did not match with the first PPP distribution - which other than an unlikely typo, seems really strange. And there is not mechanism to address. No way to contact them. Seems really fishy. In the meantime, a real opportunity cost as I could have gone through Chase or another real financial institution to get my second PPP application in on time.

Horrible! They don’t respond to you! I’ve been waiting on my documents, they responded at first then stopped.

Will not return my call. My file was claimed to be escalated but no response. I have three more days to sign the docusign however i need my correction made. Please reach out to me.

Ive gotten approval from sba and been waiting forever for my approval docs this process is so unprofessional

I was approved for my PPP loan in January, signed my Docs 2/1 but funds were sent to different routing number than I provided. I updated everything as they requested and I have still not received my funds. I have talked to someone everyday and I keep getting different answers. It should not take 3 weeks to update my routing number that they messed up. I still don’t have an update and still no funds, my employees are unpaid and I can not even give them any kind of info. Worst bank ever and I would never refer anyone. I wish I had never processed my loan with them.