Cross RiverReviews of crossriver.com

Like the rest of you I applied in Feb and I'm still waiting on documents to sign, I really can't believe they can get away with treating us like this. It's been over 65 days.

Can I change my account number after the application is approved

Same as the guy below. they did my round 1 good and then round 2 they held me up almost 1 month and then denied me for no reason. Told me to re-apply and good luck!

The worst customer service I have ever experienced. My application sat in the system as pending for weeks, I could not get a hold of anyone by phone or email, and finally today, my application was denied without any reason. Beware of Cross River Bank. Communication is non existent! Express your concerns on their Twitter page! Contact the BBB! Let it be known to all how horrible this bank is at communication!!

This company CRB is a complete fraud I was issued 2 PPP loans to have them rescinded 20 days after the Broker we used REVENUE-D had been submitting bad applications. Our application and paperwork were spot on with no errors prior to sending them over to REVENUE-D. After calling CRB and Filing a BBB complaint the response was vague. See Below Matthew Steinman- REPLY to the BBB Dear Ms. Croux: We investigated the complainant’s allegations that Cross River Bank (“CRB”) falsely alleged that the complainant committed wire fraud and falsified documents for a Paycheck Protection Program (“PPP”) loan, and as a result, Chase Bank froze their accounts. CRB is unable to provide additional information. We apologize for any inconvenience; however, the complainant must address the matter with their financial institution. CRB is dedicated to excellent service and handles all complaints seriously. If there are further questions or concerns, then we welcome you to contact us. Sincerely, Mathew Steinman I CHIEF COMPLIANCE OFFICER T 201 808 7165

I do not recommend this company for your PPP loan. Their system is frustrating and they lack service delivery. Nothing about receiving feedback was shared. Not a system that is fluent and effective.

I can't tell you how frustrated I am with this company... But I can tell you I'm not the only one. DO NOT apply for a loan here. According to the SBA, there are known issues with them, and people are being encouraged to submit complaints directly to the SBA. I applied for a PPP loan with them on the 17th. It took until the 21st to say that it was sent to the SBA. I was put in "waiting for SBA approval" on the 21st and have been there since. The SBA approved me and assigned the loan number on the 22nd. Now, 7 business days later, 10 calendar days, they are sticking with "the SBA is deciding on your loan". I spoke with the SBA and this isn't true. I checked with Cross River and it states 2-3 business days for a response. Customer service can't help. They repeat the same "large amount of applicants" script and tell you a manager will call. No one will. They tell you to submit a ticket... mine hasn't even been opened in 6 days. And you will be stuck. I can't apply any where else because my loan number has been issued. They are stating 5-7 business days to withdraw.. which may mean 2 weeks for them. Im just at a loss... my application # is 07C5C55A140044D0 I can't call in again and be asked to spell the name Emily 15 times again. Update 4/2: Today, 16 days after applying, 12 days after SBA approval, a rep gave me the time to send me an email and say that my issue was at the SBA and they hadn’t assigned an etran. I wrote back with the eTran/loan number. He FINALLY took the time to look it up and stated that somehow my eTran number had been reported to a closed application..? He said he would do what he could. I haven’t heard anything since. I also am unable to get help elsewhere. At least they have finally taken the time to contact me. I hope no one else has to go through this.

My experience with them like many others here was a disaster and ending up with me not getting a loan through them. It was as though they had automated their process and it was filled with problems that made the entire experience horrible. At no time did anyone reach out to me to give me a status update or ask for additional information. They stopped having a phone number to call and it seems like there was only one person answering emails. At first, they said my loan was approved by the SBA, but when I asked them how and when it would be funded, they did something that created a decline on their system. They sent me an automated email that stated they did not know what the problem was nor were their analysts able to determine what was wrong. They told me also to go try someone else. I got several more emails from them where they were shouting about how many loans they got through, but it isn't so much the ones that were approved, but the people who they failed. This makes it look like, at least to me that this was a situation that they threw something together to make money and not really help people who were counting on their full support.