Cross RiverReviews of crossriver.com

This bank facilitates fraud. An online gaming company, Living Pixels Studio, created a Ponzi scheme and stole millions of dollars. Many tried to use their credit card purchase protection to chargeback the unfulfilled purchases. Cross River Bank worked with Living Pixels Studio to lie and cheat in their evidence to avoid financial consequences for the fraud. Do not do business with this bank.

Terrible. I payed off a personal loan with a balance transfer credit card from Citi and they’re saying the funds went to a different bank. Citi has provided proof funds went to Cross River and they’re still saying it didn’t happen, even though they cashed the check.

Why did my tax refund go to this bank that I have no dealings with whatsoever nor am I in the same state as? It is almost impossible to contact or get a response from them! I need an explanation! Since I see the bank is responding through this Review platform to their business complaints. Thank you.

I have been trying to contact this bank for over an hour and a half and all i get is their voicemail. they somehow recieved my tax return when i dont even use this bank let alone do i live in the same state... but trying to get them to respond has been the worst hassle ever. This bank is obviously a scam. Stay Away!!

My account was flagged and suspended. I called various times and requested to know why. I used my card for two small transactions totaling under $13 from a small convenience store and Taco Bell. It was suspended due to fraudulent activity I was told. How I do not know. I called at least 5 times and it's been nearly two weeks with no resolution. I stopped my small direct deposit into this account. I have a loan from them (Ugrade) which did not allow the payment to go through and now it is delinquent. I am filing a consumer complaint through the Federal Reserve. Avoid this bank!

Someone fraudulently opened a credit card under my name with this bank. I called their number - it went to a fax or something. I got on their website to notify them of fraudlent activity. They didn't respond, but started sending me advertisements via email.

You overcharged my account. I paid off my loan and was debited 4 additional months resulting in an overpayment of $2,000. I have since been completely unable to reach somebody that can assist for over two weeks now.

I had a loan with you people from Jan 2020 which you took out of my banking account for 201.37 a month for a loan of 5000.00 you stopped taking out of my account starting June 2021 now I get a call from spring oaks that says I stopped paying when it was you guys that stopped taking out which I only owe 1979.00 left on my loan now they want be to pay double what I owe you when they only took the loan 95 days ago don't think it is fair that they can charge more then owed to you