B. V.
Horribly slow customer service
Mint failed, but crypto was deducted from balance. Been talking to them for over a week now with no progress whatsoever. At this point I just want my crypto back. Edit: they resolved it after 8 days.
Response from CrossmintJan 19, 2023
B. Vandeperre, We're glad to hear it has been resolved and appreciate you sharing your feedback. We believe in providing quality work and I’m sorry to hear that our customer service wasn’t up to our usual standards. Our customer support team has grown over time and we can now guarantee that response times are currently within 24 hours. Due to the complexity of this issue, the resolution time has been longer than usual, but our agents will always be in constant communication to give updates. Sincerely, The Crossmint Team