Kevin K.
Untrustworthy, Low Quality Customer Service
My move with Cross Country Movers was the worst experience I’ve ever had with any service provider, and I strongly urge anyone considering them to stay far away. Nearly every aspect of this move was a disaster—from the condition of my belongings to the customer service. When my items finally arrived, they were in horrifying shape. There was rat poop and urine all over multiple boxes, clear chew marks, and even mold covering items. Electronics were broken, screens were cracked, and many boxes were crushed beyond recognition. The condition was not only unacceptable but unsanitary and hazardous. Customer service was just as bad. The salesman, promised he would be with me “from start to finish,” but as soon as he locked in the deposit, he disappeared. He quoted me a low price upfront, then the movers increased the cost for every tiny thing—like the distance from my door to the truck, 1 flight of stairs, etc. The salesman bragged endlessly about their Department of Transportation record and their “elite drivers,” while steering me away from negative Yelp and Google reviews and only pointing me to Trustpilot, which was pretty sketchy to begin with. The fulfillment manager, was slightly better but still unhelpful. I had to reach out repeatedly just to get basic updates. The irony is that the only good part of this entire nightmare was the actual movers at pickup and delivery; those guys worked hard and were respectful. Everything else—the customer service, the communication, the pricing, the storage, and the company culture made this move not worth it.