Cross Country MoversReviews of crosscountrymovers.info

The worst moving company ever they lie about everything. They said my things were being delivered it’s been 11 days to ship from Florida to Texas now they tell me they don’t have a driver and don’t know when I will get my stuff. Don’t use them at all ever

I got scammed!!!! They quoted me $1,500 and when they showed up changed the price to $4,600. I did not go through with the move however they kept my $650 deposit and will not return my calls. NEVER USE THIS COMPANY!!!

This review is for cross country movers DOT#2780116 MC#925601phone#8002592437. Called in spoke to Josh Richardson as the sales team representative for this company listed all items I was moving gave me a estimate for Toll Free: 1-800-259-2437 Fax: 866-855-3226 US DOT: 2780116 MC: 925601 Registration #: 20166 Baker Binding Moving Estimate Origin: Destination: Customer: Nate Walker Customer: Nate Walker Floor/Apt: Contact Information: General Information: Phone 1: Estimate No.: CC8418735 Phone 2: Move Type: Long Distance, 1139 miles Phone 3: Pick-Up Day: Saturday Phone 4: Pick-Up Date: 12/27/2025-12/28/2025 Up Time: Click on Online Electronic Signature to agree and confirm your move. Transportation: Total: Representative: Josh Richardson Rep. E-mail: josh@mo Direct Phone: 954-271-3204 Extension: Ext. 218 Estimated Volume: 301 cf. (2107 lbs) Estimated Rate: $5.25 per cf Visual Type: Waived The shipper has elected to waive the physical and virtual survey and signed the waiver agreement before the shipment is loaded in accordance with 49 CFR 375.401 (a). 1st Available Delivery: was told my first delivery date would be 1-2-26 was told that they had a truck loading and would be arriving in Iowa on my expected date also told that they were actually a moving company which they are brokers handed my job of to a company called East Van Line LLC DOT#4251163 MC#1647865 from Clifton NJ claiming they are affiliated as the Two movers walked into the apartment they immediately told me I needed a extra 100-150 cu ft I told them I have exactly what I listed with the exception of a dresser I had a total of 65 cu ft in boxes I was told I had 105 cu ft also had been told by Josh he added shelving I didn't have any so with my remaining space allotted for the boxes and shelving the dresser could replace I explained to Josh if I have exactly what I stated on the phone and the driver stated he needed more space what is going on he stated to me that his program generated the estimate and I told him if that's the case it's faulty and that should not be on me they take a deposit so they have you my advice never give a moving company a deposit until the arrive on day of your move also not only did it take 14 days to arrive which is allowed by law had Josh been honest and let us know the truth from the start we would've rented a truck and done it our self Truck arrived on the 14 day by a 3rd company called World Transportation LLC out of Patterson NJ DOT#4324445 MC#1687706 trying to charge me to walk my stuff into my home the driver or the helper spoke no English but ask me to use my bathroom which I had no problem but now 10-12 minutes later I am wondering what is going on the helper stepped out ask me if he could pray not noticing till we were cleaning the apartment a terrible smell he pissed in our can and left toilet paper with feces in the can so I highly recommend stay away from this company, liars and brokers and when Truck showed up at my home to pick up my belongings, a 24 foot box truck 75% loaded each section was approximately 160 cubic feet. The driver was telling me it is 225. I loaded the truck with the same merchandise to come back on a Upack trailer I used 3 linear feet. Would love to add pictures.

Do yourself a favor and don't believe any of the positive reviews that are obviously written by ChatGPT. We were quoted for far less money than what we were expected to pay. We were charged an additional $2000 because they never checked with us beforehand if our apartment complex would allow a semi on the property, which they did not, even though I gave them exact dimensions and told them a 10ft U-Haul would suffice. They charged us extra because they had to move our stuff from the semi into the u-haul, which they should'e used to begin with. On top of that some of our boxes were soaking wet with items covered in mold. The people I spoke with were rude and unprofessional. Cheaper does not mean better, especially in this case.

My move with Cross Country Movers was the worst experience I’ve ever had with any service provider, and I strongly urge anyone considering them to stay far away. Nearly every aspect of this move was a disaster—from the condition of my belongings to the customer service. When my items finally arrived, they were in horrifying shape. There was rat poop and urine all over multiple boxes, clear chew marks, and even mold covering items. Electronics were broken, screens were cracked, and many boxes were crushed beyond recognition. The condition was not only unacceptable but unsanitary and hazardous. Customer service was just as bad. The salesman, promised he would be with me “from start to finish,” but as soon as he locked in the deposit, he disappeared. He quoted me a low price upfront, then the movers increased the cost for every tiny thing—like the distance from my door to the truck, 1 flight of stairs, etc. The salesman bragged endlessly about their Department of Transportation record and their “elite drivers,” while steering me away from negative Yelp and Google reviews and only pointing me to Trustpilot, which was pretty sketchy to begin with. The fulfillment manager, was slightly better but still unhelpful. I had to reach out repeatedly just to get basic updates. The irony is that the only good part of this entire nightmare was the actual movers at pickup and delivery; those guys worked hard and were respectful. Everything else—the customer service, the communication, the pricing, the storage, and the company culture made this move not worth it.

If there was a 0 rating it would be this. The company quoted low but raised prices before and while packing. We were told that our belongings would not fit on one truck and was charged for a separate truck but when delivered it was all on one truck. Took 27 days to deliver and all boxes were crushed. Most of our belongings were crushed or broken.

Cross Country Movers gave us a lower quote, then ask much higher price at moving spot including both start and end places. It's very very frustrated. We went through a horrible experience! We request that please refund $300 to us. Estimate No: CC8405990

They are a total scam!! They have good sales people who will promise you whatever you want at a cheap price, get you to sign and then take your money. They will take your furniture to a warehouse and will move it whenever they want after promising you they’ll be there on the date you requested. They use hidden language so when you confront them they act as if they already told you but they didn’t. They also change hands so many times that by the time your furniture actually gets to you it’s damaged or missing all together like mine was (flat screen tv and entire patio furniture set). You can barely call them a moving company, total scam- please avoid at all costs!!