Cindy A.
Updating an order.
Called to change order. Was told I couldn’t and then I could as I persisted. I wanted to increase my order to ensure I’d have enough skeins for my temperature blanket. I was initially told I could refuse my order when I received it even though I called within an hour of placing my order online. Maybe 🤔 it was confusing as I had placed multiple orders that week. Maybe 🤔 saying I would buy elsewhere and refuse their order. She suddenly was able to add to my order. This is a definite improvement over my experience at Lionbrand where once an online order is placed you have no recourse but to refuse shipment and replace order. In the end, I did get my order updated. It was just rather stressful.


