Critter Control of Ft. LauderdaleReviews of crittercontrolftlauderdale.com

I kind of had hoped I would never need the services of Critter Control, but now that I have, I would call them immediately if needed in the future. My husband and I are so impressed with the professionalism of the company. We have been very impressed with every employee we have come in contact with. The money we paid was well worth it, as we feel confident that we will remain critter-free. Everything was explained to us thoroughly so that we would understand the process. Even now, the young man who comes out and checks the roof area for us, is personable, friendly, but able to answer all my questions and put my mind at ease. What a great company, and great employees.

I have been working with Critter Control to regain control over my property from a family of raccoon, feral cats and opossum. Trapping services as well as a house seal-up are being done and they are great to work with. As each property is unique, they are developing a custom solution to dealing with these critters and sealing up my house. I recommend their services.

I wasn't clearly informed on how the whole process works, before I paid for the service. I got a call the morning of for the trap checker to come out. I had no heads-up on this. I've never done this before so I had no idea what to expect. I had to leave work early that day to let him in. I didn't know that there were only 3 "trap checking" days per week, that they do not come out on weekends (unless you pay extra for an emergency visit), that they tell you when they're coming (the morning of) instead of you telling them what time is good for you. I work, just like many people, a regular 9 to 5 job. The trap checker could only come out until 4:30 (I wasn't informed of this). The times were extremely inconvenient. I could not take off early 3 times a week. I had to ask family members to assist with this and unfortunately had to inconvenience them. If I knew of this from the beginning, I probably wouldn't have went with this company or at least did more research on other companies. I did not know that there are typically only 6 day trap checks. I also didn't know that they just stop coming if they don't find anything on the last trap check. I had to call to find out what happened to my guy as he said he was coming back but never showed up. That is when they kindly informed me about this. I had to get insulation put in. They scheduled an appointment with me a few weeks in advance, which was great but there was no courtesy call, the day before, to remind me that they were coming out the next day. I had it on my calendar but I know some people, including myself, would appreciate a call the day before. I had a dead rat on a Friday and, unfortunately, the next "trap checking" day was Monday. The smell was unbearable and there was nothing that could be done unless I paid extra money for an emergency. That was really disappointing. After all of this, I have to say that the customer service was phenomenal! Every time that I had a question, they were there to answer. No matter how many times I called, they were very patient with explaining the process. The customer service agents, the trap-checker, and the insulation crew were all great, professional, and very polite. I would use this company again, but would like them to be a bit more informative on how the process works. I suggest that they think from the mind of a person that has never done this before and what they would like to happen on their first experience. Having rats in your house is a pretty bad experience, so I would recommend making the whole process as easy as possible. Thank you for getting the 6 rats out of my house!

I was very upset to know rodents had gotten in and were living in my garage. It was disgusting, dirty and I feared getting in and out of my car. The best thing I ever did was call Critter Control of Ft. Lauderdale. Each person that met with me was very professional and honest. Instead of trying to sell me a bunch of extra services to hike up the charge, they outlined their services but pointed out I did NOT need some of them because there was no issue. How refreshing is that? At each step from the first visit, to the trapping, to the cleaning and final repairs to secure my home, my property was thoroughly inspected multiple times. I was always asked if there were any questions and if I was satisfied along the way. I have not had such good service from a company in a very long time. Special thanks to Tom and Emerson for all the hard work at my home and consistently going above and beyond. The repairs have given me peace of mind. I highly recommend this company and thank you for turning a negative into a delightful positive!

Im very satisfied with the work and the value. Steve Sarno and his crew Jose,Joe,Mike and Nathan made a very difficult job look easy

Very competent, courtesy service,.

I have used Critter Control a number of times and have never been disappointed with their service. They are very informative and take their time to do a thorough job.

We had a very good experience with this company. It was a big job and the crew were extremely professional and kept us in the loop every step of the way. We would not hesitate to recommend this company.