Crisis Text LineReviews of crisistextline.org

Don’t use this service. These are not trained professionals on the line. I had a terrible experience with them. At a time I need to talk to someone as I’m planning my suicide, the operator did not try to relate with me and just kept asking questions about things I told her I didn’t want to discuss. When I was getting upset because they wouldt let me speak with a supervisor or give me their first name, they hung up on me multiple times. They will also call the authorities if you discuss plans to take your life. Now I see why there are articles where people warn others not to use the service. NPR has an article about the many negative experiences people have shared online.

I called the crisis line to help calm me down from an unhinged panic attack . They called the police and I was wrongfully arrested . My kid was so scared he was hiding under my bed as two Hispanic police officers attacked me and pinned me against the wall for all my neighbors to see . My kid was taken away and given to a DCFS agent. I was jailed for five days without a bond for resisting arrest…. I lost both my cars to tow lot fees, had to reopen an abusive relationship with my family bc I’d rather give my son to my abusers than to the city of LA. I endured a heart attack in jail with zero medical concern from staff . Had an officer clock out after telling her I couldn’t breathe. Was handcuffed to a chair in a holding cell screaming for medical attention while every officer walked by my cell and laughed as I cried and pleaded for my son and to see a doctor. The toilet in my cell was connected to the sink . I wore the same clothes for 5 days . The officers left my pet without food and water , she was extremely skinny when I got back home. They locked my keys in my apartment , so a kind neighbor had to climb through the window to help me back in once I was released into the street in the middle of the night with a dead phone and no wallet. I never saw a judge , charges were dropped and the situation has been swept under the rug . I will never ever consider calling this hotline again and will yell from the rooftops of every city building to anyone who will listen NEVER CALL THIS HOTLINE ! After spending all this time in jail , I developed heart issues. I failed my anatomy course because I couldn’t get my grades up. I fell into a deep depression and couldn’t even get up to wash my ass or eat for several days . I relied a lot on marijuana to regulate after the phone call . I am going to sue LAPD and the officers involved. And I’m also holding the crisis hotline accountable for sending untrained people who cosplay as cops to “help” me.

Bloody useless after waiting for 45 mins she kept apologizing about the wait and then said go watch a movie and call us back when the movie ends like no I'm not calling you back to wait another 45 mins and have a 5 min Convo about how I'm being difficult, after I told her I'm not suicidal. They only care if your suicidal and if you are they tell you to go to ED.

Called said suicidal depressed abused self harm, they asked my plans for the evening I said get smashed they said good idea(!) and gave a good evening. !

ChatGPT LITERALLY would do a better job. I had Theresa or whatever? I don’t even remember her name I deleted the conversation because I felt so frustrated. There’s no way in hell that she refused to literally affirm or sympathize with the gravity of the situation I was goin through after telling her I was suicidal and nearly self harming myself? She refused to literally just empathize that the situation I was going through was sh/tty and just kept saying I could only offer you resources to go forward. It’s like someone talking to you about what causes their depression and then you telling them that I can’t tell you that that sucks but here’s a list of sh/t you could do to feel better! You’re supposed to hear the person out! If I wanted to f/cking only get resources but NO EMPATHETIC LISTENING then I would have looked up “how to not feel suicidal” on Google. Get out of her with this generic ass information that you think you’re “helping” someone with. Nothing will help if you don’t console a clearly upset person first.. this line is a f/cking joke.

It was horrible. When I talked to them during a crisis, they didn't even help me with my issues. They threw it off as if it was just a small issue. I do not recommend.

I’m in a crisis, but I can’t talk with them for another 48 hours??? I could have a knife to my wrist. What sort of nonsense is this??? I’m told it’s to “respect their boundaries”??? How about you do your jobs??? Wish I could send a screenshot.

The responses I got were so bland and generic, that I seriously think I might have been chatting with a bot. When messaging, I suddenly just stopped being replied to without any warning. I actually feel better now because this hotline was so bad it made me laugh for the first time in months.