Kat D.
Hello? Anyone there? How do I speak with a human???
I have had nothing but issues with this app. I changed banks and the app would not allow me to repay. They gave me an address to send a check. I did. My bank verified that it was cashed and it’s been 3 months and they haven’t updated my repayment status. Now they have the option to repay by debit card, but I’ve already repaid. Sent several messages. All the responses are the same, from either AI or people who cannot effectively read English, saying to send payment by check. I’VE DONE THIS! No phone number to call to speak with a human. Pathetic customer service. Fix your app! UPDATE: They say to send them a message. I’ve done that over and over and over again. New now - they are asking me for payment again on the app. I just deleted it.
Response from Credit GenieMar 9, 2026
We’re very sorry for the frustration this situation has caused. We understand how concerning it is when a repayment isn’t reflected. Please contact us at support.creditgenie.com with your details so we can review the payment and help resolve this. —Catherine, Credit Genie Support