customer
Took you a VERY long time to credit my…
Took you a VERY long time to credit my account with the payment that was made and had already cleared my bank account almost a week before. It was very frustrating. This didn't happen the time before so I don't understand why it happened this time.
Response from Credit GenieOct 8, 2025
We’re sorry for the delay in crediting your account after payment. Payments usually take 1-3 business days to clear on our end, though bank processing times can vary. If it’s been longer, please contact us at support.creditgenie.com so we can investigate and assist promptly. —Catherine, Credit Genie Support




