Credit GenieReviews of creditgenie.com

Response from Credit GenieJun 4, 2024

We sincerely apologize for the frustration and inconvenience you have experienced with our service. Your feedback is extremely important to us, and we're truly sorry to hear about the issues you've encountered. Please know that we take these matters very seriously. Your experience with our service does not reflect the standard we strive to uphold. We are committed to addressing the issues you've highlighted and improving our service to prevent such situations in the future. Thank you for bringing this to our attention. Credit Genie Support

Response from Credit GenieJun 3, 2024

Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. This fee does not guarantee your eligibility for the advance and is simply there to keep your bank connected. To unlink your bank and disable this fee, please visit your settings in the app. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.

Response from Credit GenieMay 31, 2024

We’re truly saddened to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.

Response from Credit GenieMay 31, 2024

We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.

Response from Credit GenieMay 29, 2024

We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.

Response from Credit GenieMay 29, 2024

We’re saddened to hear you had a negative experience with our company. At Credit Genie, transparency regarding our practices and qualifications for advances is paramount. We hope that if you become a customer again, we can provide you with a more positive experience. Credit Genie Support

Response from Credit GenieMay 27, 2024

Thank you for bringing this to our attention. We understand how frustrating it can be to encounter unexpected charges. At Credit Genie, we take matters like these seriously, and it is not our standard practice to charge individuals who have yet to download our app or use our services. We prioritize transparency and fair practices in all our dealings. To assist you further, we kindly request that you contact our customer service team with details of the charge. Kindly contact us so we may address and resolve this matter promptly. Please submit an official request through our secure channel using this link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support

Response from Credit GenieMay 27, 2024

Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the $4.99 charge we issued. This fee does not guarantee your eligibility for the advance and is simply there to keep your bank connected. To unlink your bank and turn off this fee, please visit your settings in the app. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.