Christine W.
Billed for nothing
Billed for nothing. I'm not clear on what this company offers, nor am I clear on how was signed up. Again, for what service they're supposed to be providing, I cannot tell. There's no confirmation in my email. I have not downloaded the app. Meanwhile, they're charging my bank account. I've written customer service. Hopefully, I'll receive a refund and they'll cancel whatever bogus subscription for which they have me signed up. Apparently, this company offers itself as a lender, and credit monitoring service. Again, I never received any loan, nor have I received any notifications regarding my credit. Feels like a scam to me.
Response from Credit GenieJul 13, 2024
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously, and I'd like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.