Mary B.
I pay my balance always immediately
I pay my balance always immediately, how ever it takes credit geni a full week another end to process my payment. Unacceptable!!! I think its wrong to do that , my vanknis very fast. Credit geni keeps in a past due status even when my bank states that credit geni was paid. I really don't wish to do business with out a customer service telephone number either. Terrible company credit geni is.I plan to ditch them asap.
Response from Credit GenieNov 6, 2025
We’re sorry for the frustration with payment timing and delays in showing updates. Processing can take a few days depending on your bank, but we’re happy to review your account directly. Please contact us at support.creditgenie.com. —Catherine, Credit Genie Support




