Credit Genie Reviews | Read Customer Reviews of creditgenie.com

Credit GenieReviews of creditgenie.com

3.5821 reviews
Investments & Wealth
3411 Silverside Rd, Ste 104, Wilmington, Delaware

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Credit Genie

About Credit Genie

Improve your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.

Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: creditgenie.com
Website: creditgenie.com
Category: Investments & Wealth
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Credit Genie reviews

Showing 257 reviews with 1 star · Clear filters

Sarah
Feb 7, 2026
They refuse to cancel my membership and…
They refuse to cancel my membership and charged me 2-3 times per month every month for the membership. I had to request for my bank to block them so they’d stop. This is a scam! Do not sign up!
Response from Credit GenieFeb 8, 2026
We’re very sorry for the repeated charges and frustration. Deleting the app doesn’t stop fees—please disconnect your bank in the app’s “Settings.” Contact us at support.creditgenie.com so we can review your account and resolve this directly. —Catherine, Credit Genie Support
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Nicole L.
Feb 4, 2026
Don't get back to you on time
Need help moving payment for struggling with financial issues and did not respond to any emails I sent.
Response from Credit GenieFeb 4, 2026
We’re very sorry for the delay and frustration. We want to help you manage your payment. Please reach out to us at support.creditgenie.com so we can assist you directly and find the best solution. —Catherine, Credit Genie Support
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Bennie H.
Feb 4, 2026
I have submitted different support…
I have submitted different support request and yet to hear from you I submitted 2 request on mon still waiting on the support
Response from Credit GenieFeb 4, 2026
We’re very sorry for the delay in getting back to you. This isn’t the experience we want. Please contact us again at support.creditgenie.com. —Catherine, Credit Genie Support
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melissa H.
Feb 3, 2026
Blocked my account with no good reason
Blocked my account with no good reason. Asked the staff more than once for the reason.. and they kept giving a by the book answer "your account is blocked and can't be restored." ( something of that nature).
Response from Credit GenieFeb 4, 2026
We’re really sorry for the frustration and lack of clarity—that’s not the experience we want for you. We understand how upsetting that can be. Please reach out to us at support.creditgenie.com so we can review your account and provide more specific information if possible. —Catherine, Credit Genie Support
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Nai B.
Feb 3, 2026
The app stopped working after my first…
The app stopped working after my first payback. I even tried redownloading it didnt work
Response from Credit GenieFeb 4, 2026
We’re sorry you’re experiencing this—that’s definitely frustrating. Please make sure you’re using the latest version of the app, then contact us at support.creditgenie.com so we can investigate and get this resolved for you. —Catherine, Credit Genie Support
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Patrick B.
Feb 2, 2026
nobody ever answers customer service…
nobody ever answers customer service questions or if they do they don't resolve issues
Response from Credit GenieFeb 4, 2026
We’re really sorry this has been your experience—that’s not what we aim for. We want to help resolve your issue. Please reach out to us directly at support.creditgenie.com so we can look into this. —Catherine, Credit Genie Support
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JoAnne J.
Jan 24, 2026
Do not trust
Taking random amounts from my account in order to drag out repayment of loan. Very high rates. I would rather starve.
Response from Credit GenieJan 26, 2026
We’re really sorry this has been your experience—that’s understandably upsetting. Repayments should never feel unclear or unexpected. Please contact us at support.creditgenie.com so we can review your account, explain the charges, and work toward a resolution. —Catherine, Credit Genie Support
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Zach A.
Jan 20, 2026
Very misleading
They took my repayment and it left my bank account on January 14th when it was due. It was processing until 1pm est today January 20th. I get a notification that I can request another advance. I tried but it logged me out. When trying to log back in it says my account has been permanently disabled. So they take 6+ days to process repayments that have already left your bank account then close your account for no reason. Edit: I emailed support back in January. They responded with an EXTREMELY vague and generic email that did not explain anything or give me any specific details why my account has been closed. I responded on January 22nd asking what the specific reason they closed my account was. Still no response back. Just a heads up for anyone else who they reply to saying to send an email acting like they will help if you do.
Response from Credit GenieJan 22, 2026
We’re very sorry for the frustration and confusion—that’s not the experience we want. Please make sure you’re using the latest version of the app. If your account is still disabled or repayment hasn’t processed, contact us at support.creditgenie.com so we can review and help directly. —Catherine, Credit Genie Support
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