ChaseReviews of creditcards.chase.com

After having this reserve card since Dec of 2025. I think a review of it is overdue. It’s expensive but you get money back on things so it’s not for everyone. I ran into trouble with one of their cashback offers on Jan 16 I saw an offer for zenni optical I just got a pair of glasses from my eye dr so when I saw the deal I thought great I can get a back up pair. So that Fri I click on the cash back offer and it took me to the zenni site I ordered and like before it was seamless. They were delivered in a week now I waited for my cash back. Didn’t come. So I called Chase. They told me everything was good and it was on track just be patience. Weeks go by. Chase blames zenni at first so I put a bad review on trustpilot. Zenni reached out told me that Chase is the one that takes care of this. So I escalate to have a resolution with Chase 2 months later they say well you order Fri the offer was starting that sat. I ask why would they put the offer up if it wasn’t good , they even accused me of ordering them than seeing the offer the next day. Wrong I had no intention until I saw the offer and clicked on it. This is to me a bait and switch I do not recommend this card and will not renew with Chase or with any of their other credit cards. Seriously don’t recommend their credit cards

Chase reserve credit card does not payout the benefits after spending $795 in USA. In spite of booking restaurant reservation via open table exclusive they still have not credited the $150 bi annual credit as per benefits. In another incident booking travel to benefit $250 credit either IHG and Minor hotels, I found myself during checkin the travel department credit card did work even this was prepaid by me. This ended up I paying again. I am in process of cancelling my Chase sapphire reserve card and would not recommend at all as one would not get any of the credit card benefits as stated.

I have a United Club card. I cannot log into my account. The website takes me through several hoops and Cycles back around to never let me in. The only way I can look at my account is by calling the customer service number. It takes 15 minutes to go through all the options to finally speak to someone to log in. Then, they finally issue me a code number to log in. The initial login process provides a code and never accepts that code.

Worst user and customer service experience for any card and bank. I thought having to deal with Chase as a bank was bad enough (I was happy to be able to close my father's accounts in 2018 due to their gross incompetence), but I'm stuck with having to deal with them as a credit card issuer due to their relationship with Amazon. Of all of my credit cards, the Chase/Amazon card is the most painful to deal with. The following are some issues that drive me crazy with this card: * Annoying login process: There does not appear to be a way to designate a trusted browser or location for their login process. I don't have a problem with needing to provide my ID/Password for each login, but they insist on sending a secondary code for *every* login (most other cards will allow me to specify a trusted browser or at least cache the authentication for a reasonable time period). To make it even more irritable, I have to enter my password twice for their login process: Sign-in->ID->Password...Code Prompt delay...Code->Password->Logged-in (finally). What's the point of insisting on the Password a second time? It was validated before the secondary code. * They randomly disable transaction notifications: Because of the way Amazon sometimes splits charges for a single order, I rely on the credit card notifications for my bookkeeping. I was wondering why I had missed entering some charges when reconciling this last month's statement, and found that Chase decided I no longer needed to see them and disabled that notification setting. Grrrr. * They refuse to save the bank account I would prefer to use for my cashback transfers: I have tried multiple ways to link and save my checking account info, but Chase refuses to remember the bank and account info. I have to re-enter the info every time I want to do a cashback transfer. All of my other cashback cards handle linking or saving preferred external bank accounts without issue. I so wish that Amazon would change the bank they work with for their Prime Visa.

I just went thru my second battle with Chase Sapphire Reserve over services fraud. Both times I had clear evidence of the services I used were over charged on my CC yet Chase made it clear that they are not there to help. If I used a service and the company over charges, the extra charge is between me and the company. This time it may cost me $2000 from a fraudulent car rental in Florida (Sonic Car Rental, dba probably under several names, this one "Advantage" in Tampa). This was a deposit that they planned to keep for 25 business days after the car was turned in with no issues, and the high amount was because I wouldn't pay their $150/day fee for using my own "qualified" insurance. The online agreement required none of that but they had me when I needed the car and options weren't available. I explained to chase that it was just a deposit and they were keeping it too long. But chase basically said, my problem. I have a Chase Private Client account and pay $550/year for that credit card and they do nothing for me! Seriously if you have a Chase card, don't expect Chase to assist in anything. If you don't have one, go somewhere else, Chase is not your friend

New fee is now $795. One benefit, an important one, is the $300 travel credit. Well this year they say we already got it, but we did not. Have called them 3 times 1 per week, they escalated, answer very polite and apologetic, but somewhere in their company somebody does not care and nothing has been done, why?? Do they really care or just train to say 'I am sorry and do nothing'! Hard to cancel as have accumulated points and have used the points to book hotels that will use in a few months. Very frustrating. Also they have a new benefit, the Hotel Edit Program with a $200 credit if booked and they give you free breakfast and $100 to spend in the hotel, but it will NOT accumulate points if you get the $200, kind of think we are dummies. Shame on Chase for the slow response and for trying to think we just see the benefits without going in detail. Very dissappointed with Chase!!

Purchased 4 United Airlines tickets on the Chase UA card. The flight was canceled, so we lost a day of vacation. Filed the paperwork to show incurred expenses. As of Feb 2026, Chase UA and Virginia Surety refuse to cover any loss.

no computer online service available, with over a decade with same computer and internet I.P., without speaking and sharing private financial information with a foreign operator each time I wish to maintain my business relationship with Chase online. while all my other banks provide seamless online business, seriously considering excluding Chase from my portfolio.