ChaseReviews of creditcards.chase.com

This is feedback on the experience I have had as a premium credit card holder. I have called multiple times over the past 3 months to resolve a simple hotel credit which is supposed to be a perk of having the card. It is a significant portion of the cost of the annual fee and probably the biggest reward this card offers. On my app in my account, it was displayed that I could use the credit through a specific date; it was then applied to the following year's credit when the charge posted on that final day, and my first-year credit went unused. Despite the dates displayed to me being incorrect compared to when the credit could actually be applied, the company has done nothing to help fix this issue. It has honestly been a terrible experience as a cardholder and will make me reconsider my card use with this issuer. Terrible customer service, no resolution for an issue that could easily be resolved. Spoke with at least 10 people all with conflicting answers and information as to how annual credits work. Even the two written documents that I was sent after the issue was escalated provided conflicting answers. I requested any sort of compensation towards the end of my discussion regarding this issue and nothing was even considered, no points, no statement credit, nothing. This is inexcusable as someone who works in financial tech and understands the ins and outs of a credit card company. A display issue should not affect a member's experience; I asked support members to look at my activity to verify my claims and have this issue resolved, and they suggested the software does not exist when we all know it does. Overall terrible experience with no resolution.

We had a large family vacation coming up and attempted to prepay some of the expenses over several months. Without notifying us, Chase put a hold on our card and left 15K of our money in limbo. This despite the fact we had the Sapphire Reserve card for years without ever having a late payment. Every customer support rep refers to themselves as a “supervisor” and refuses to escalate your issue saying we have to wait for a higher up to call back. No one ever calls back. It is just a stonewalling technique.

Becarfull with these crooks. I pay my balance on time,but it doesn't matter they still want to charged me interest when I pay it in full before the cycle closed.

I attempted to book a flight with my Chase Freedom card and the transaction was declined. My need to book the flight at a favorable fare was time sensitive. When I call their customer service number, I was solicited for a free medical device for the elderly and connected to a voice response unit. In order to exit from this I had to hang up and call again. On my second call I was able to verify charges through a voice response unit and my account had the freeze removed. Given that people make customer service calls when they are experiencing issues with their accounts. The attempt to sell a product before resolving the customer's issue is frustrating and exceptionally poor customer service. It is particularly predatory to try to sell the the elderly who are already likely confused by the complicated AI/Voice Response customer service system.

Very very disappointed with chase credit fraud procedures. On april 20 2026 i placed a small amount order (under $150) with a highly reputable vendor -Amazon. My credit account at that time had no outstanding balance and i had a credit limit that was much higher than the charges made. Chase denied this payment. I still cant understand why. When i spoke with them the rep claimed it looked suspicious. Lol. Good customer with solid credit, never missed a payment, a highly legitimate purchase vendor and the product mailing address was a more than 3 yrs home address. Unfathomable to me why the bank didnt contact me before denying. Not the type of financial institution i want to have a relationship with.

I’ve bee with Chase for 9 years. I have a business account, a personal account and a credit card with Chase. About two years ago they dropped credit $1,100.00 . I’m a good standings with all my accounts. I have a mid 700 credit score. All my payments are made on time. I keep a low DTI none of that makes sense. Let’s move all that over. I made a stupid mistake by opting in on three charges literally which equals less than $300. Come to find out you cannot opt out, even trying to pay off those charges unless you pay off your entire balance. Nowhere do they give that information . I Spoke to a representative, then his supervisor they will not do anything. So I have to pay off my entire balance. So I did. What about people? They don’t have that money? Chase is not good. They’re scum. That’s what I get on trying something I didn’t need to do. LESSON LEARNED.

The service from this company is truly appalling. There were some fraudulent transactions on my Amazon Prime credit card issued by Chase Bank. The card was replaced and the letter with the card stated "Your card has been set as your default payment method a Amazon.com....". It did not happen and I asked several times for an explanation. I have had 3 separate replies and not only did I not get an explanation, but there was no reference of any kind to my question.

Using my Chase Prime Visa, I purchased a 3K item and chose the Amazon option for 12 monthly payments at 0% interest. This option foregoes the 5% points from the purchase. However, today when I looked at my statement online, Chase said my purchase was eligible for extended pay, and for that option they wanted to charge me monthly fee of $39.77 to get no interest on this purchase for 12 months. I will pay the purchase off this month, but Buyer Beware, Chase is using misleading and deceptive practices with their No interest option through Amazon.